Senior QA & Governance Specialist

About PetroApp

PetroApp is a rapidly growing technology company revolutionizing the fleet management and digital payment landscape across the MENA region. As we expand into new markets and scale our operations maintaining operational excellence and strict governance is no longer a luxuryits a necessity. We are looking for a process-driven leader to ensure our growth is built on a solid foundation of quality.

The Role

We are seeking aSenior QA & Governance Specialistto -sit within our Strategy Office-fit within our dynamic environment in the QA & Business Process Team under the Strategy office umbrella- . You will be the guardian of our standardsand the eye to see key improvement areas. Your mission is to design implement and monitor the Quality Management System (QMS) frameworks that ensure every departmentfrom Operations to Techis running efficiently compliantly and in alignment with our strategic goals.

Key Responsibilities

1. Governance & Compliance Frameworks

• Develop and maintain the companys Corporate Governance framework ensuring policies and procedures are up-to-date and accessible.
• Ensure organizational compliance with international standards (specificallyISO 9001) and local regulations in all operating countries (Egypt KSA Thailand & Nigeria.).

2. Process Architecture & Optimization

• Collaborate with Department Heads to map out As-Is business processes and design optimized To-Be workflows.
• Draft and standardize Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) between departments.
• Identify process bottlenecks and implementLean/Six Sigmamethodologies to improve operational efficiency.

3. Quality Assurance & Performance Monitoring

• Monitor adherence to internal policies and flag non-compliance issues to the Strategy Head.
• Conduct Root Cause Analysis (RCA) for major operational failures or customer complaints and recommend corrective actions.
• Define Quality KPIs aligned with the companys OKRs and produce monthly Quality Health Reports for executive leadership.

4. Risk Management

• Maintain the corporate Risk Register identifying potential operational and strategic risks.
• Work with process owners to develop risk mitigation plans.

5. Business Requirements (Plus)

• Participate in the creation of BRDs (Business Requirements Documents) that help liaise between business stakeholders and tech. teams bridging the gap in communication.

• Experience:3 to 5years of experience in Quality Assurance Business Process Management or Internal Audit preferably in theTech Logistics or Operationssectors.
• Education:Bachelors Engineering Business Administration or a related field.
• Certifications (Highly Preferred):
• Certified ISO 9001 Lead Auditor.
• Lean Six Sigma Green Belt or Black Belt.
• PMP or COBIT certifications are a plus.

• Private Health Insurance

• Performance Bonus
• Career Growth and Development Track

Required Experience:

Senior IC