Reservation agent
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت منذ أكثر من 30 يومًا
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Customer Service:
- Respond promptly and professionally to customer inquiries regarding availability pricing and policies.
- Provide tailored recommendations to meet customer needs.
- Resolve customer complaints or escalate issues to the appropriate department.
System Proficiency:
- Utilize reservation management systems (e.g. Opera Sabre Amadeus) effectively.
- Maintain up-to-date knowledge of company policies promotions and services.
Sales and Upselling:
- Promote additional services packages or upgrades to enhance the customer experience.
- Meet or exceed sales targets when applicable.
Administrative Duties:
- Maintain accurate records of reservations and transactions.
- Prepare daily weekly or monthly reports as required by management.
- Coordinate with other departments such as front office or operations to ensure smooth service delivery.
Qualifications :
Education:
Degree in hospitality travel or a related field is preferred.Experience:
0-1 year of experience in reservations or hospitality is an asset.Skills:
- Strong verbal and written communication skills.
- Proficiency in reservation or property management systems.
- Excellent organizational and multitasking abilities.
- Problem-solving skills and attention to detail.
- Ability to work under pressure in a fast-paced environment.
Additional Requirements:
- Availability to work flexible hours including weekends and holidays.
- Familiarity with local and international travel requirements (if applicable).
Additional Information :
experience is an asset
Prior experience working with Opera Cloud or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- الذكاء
- الشركات والمؤسسات
- الري
- الاستثمار
- صيانة مكيفات الهواء
- إدارة العقود
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
