DescriptionWe are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaisons. The Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support and engineering.
Responsibilities
- Implement and install solutions on the customers test and production environments.
- Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different levels of solutions (i.e. Database Application Network Communication and Integration Interfaces Levels).
- Act positively and respond promptly to the customers requests/tickets.
- Prepare review and ensure accuracy of technical documentation.
- Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely.
- Perform any other job-related duties incidental to the work.
Requirements
- Bachelors Degree in Information Technology Engineering/Science Computer Application or any related field.
- Fresh graduates / Up to 3 years experience in a familiar field.
- Willing to travel abroad and work extra hours whenever needed.
- Knowledge in database engines (Oracle and MS-SQL).
- knowledge in operating systems (Linux and MS Windows).
- Knowledge in application servers (Apache Tomcat Oracle WebLogic and IBM WebSphere).
- Knowledge in Directory Services (AD & LDAP).
- Excellent verbal written and interpersonal skills.
- Excellent team player.
- Excellent customer service skills.
- Attention to detail skills.
- Effective communication skills.
Experience in one or more of the below is a plus:
- Cloud Computing Virtualization Technologies SAN and Storage Network Infrastructure.
- Data Centers High Availability & Disaster Recovery Backup & Recovery Strategies.
- Knowledge in PKI Infrastructure and Certificate Authorities.
- Knowledge in database engines (PostgreSQL MySQL and NoSQL Databases).
- Knowledge in server and client operating systems (Linux Distros Windows).
- Knowledge in web application servers (Jetty Wildfly JBoss).
- Knowledge in Object Storage management.
- Cloud-based Solution Infrastructure (Amazon Azure Google Cloud DigitalOcean).
- Cloud Infrastructure Tools (OpenStack Docker Kubernetes).
- DevOps Techniques and Skills including CI/CD.
DescriptionWe are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaisons. The Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all t...
DescriptionWe are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaisons. The Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support and engineering.
Responsibilities
- Implement and install solutions on the customers test and production environments.
- Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different levels of solutions (i.e. Database Application Network Communication and Integration Interfaces Levels).
- Act positively and respond promptly to the customers requests/tickets.
- Prepare review and ensure accuracy of technical documentation.
- Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely.
- Perform any other job-related duties incidental to the work.
Requirements
- Bachelors Degree in Information Technology Engineering/Science Computer Application or any related field.
- Fresh graduates / Up to 3 years experience in a familiar field.
- Willing to travel abroad and work extra hours whenever needed.
- Knowledge in database engines (Oracle and MS-SQL).
- knowledge in operating systems (Linux and MS Windows).
- Knowledge in application servers (Apache Tomcat Oracle WebLogic and IBM WebSphere).
- Knowledge in Directory Services (AD & LDAP).
- Excellent verbal written and interpersonal skills.
- Excellent team player.
- Excellent customer service skills.
- Attention to detail skills.
- Effective communication skills.
Experience in one or more of the below is a plus:
- Cloud Computing Virtualization Technologies SAN and Storage Network Infrastructure.
- Data Centers High Availability & Disaster Recovery Backup & Recovery Strategies.
- Knowledge in PKI Infrastructure and Certificate Authorities.
- Knowledge in database engines (PostgreSQL MySQL and NoSQL Databases).
- Knowledge in server and client operating systems (Linux Distros Windows).
- Knowledge in web application servers (Jetty Wildfly JBoss).
- Knowledge in Object Storage management.
- Cloud-based Solution Infrastructure (Amazon Azure Google Cloud DigitalOcean).
- Cloud Infrastructure Tools (OpenStack Docker Kubernetes).
- DevOps Techniques and Skills including CI/CD.
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