Provide L2 support for Microsoft Dynamics 365 in a banking environment ensuring smooth operations quick issue resolution and minimal downtime.
Key Responsibilities:
-
Handle user tickets troubleshoot technical issues and escalate as needed.
-
Support D365 modules workflows and integrations.
-
Coordinate with vendors and internal teams for fixes.
-
Maintain logs and follow ITIL/change management processes.
Requirements:
-
2 years experience in D365 support (Finance & Operations / CRM).
-
Knowledge of basic configurations Power Platform SQL and integrations.
-
Banking/financial services experience is an advantage.
-
Strong communication and customer service skills.
Provide L2 support for Microsoft Dynamics 365 in a banking environment ensuring smooth operations quick issue resolution and minimal downtime. Key Responsibilities: Handle user tickets troubleshoot technical issues and escalate as needed. Support D365 modules workflows and integrations. Coordi...
Provide L2 support for Microsoft Dynamics 365 in a banking environment ensuring smooth operations quick issue resolution and minimal downtime.
Key Responsibilities:
-
Handle user tickets troubleshoot technical issues and escalate as needed.
-
Support D365 modules workflows and integrations.
-
Coordinate with vendors and internal teams for fixes.
-
Maintain logs and follow ITIL/change management processes.
Requirements:
-
2 years experience in D365 support (Finance & Operations / CRM).
-
Knowledge of basic configurations Power Platform SQL and integrations.
-
Banking/financial services experience is an advantage.
-
Strong communication and customer service skills.
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