Helpdesk Specialist

الدوحة - قطر

الراتب شهرياً: لم يكشف

الخبرة المطلوبة: 5سنوات

تاريخ النشر: نُشرت قبل 9 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Job Title: Helpdesk Specialist

Department: Information Technology

Location: Doha Qatar

Employment Type: Full-time

Job Summary:

The Helpdesk Specialist will serve as the first point of contact for all IT-related inquiries within Qatar. The role involves providing timely technical support troubleshooting issues and ensuring smooth day-to-day IT operations across all museum facilities. The ideal candidate will demonstrate strong customer service skills technical expertise and the ability to work efficiently in a dynamic cultural environment.

Key Responsibilities:

Provide first-line technical support to end users via phone email and in-person interactions.
Record track and manage support requests through the helpdesk ticketing system.
Diagnose and resolve hardware software network and peripheral issues.
Escalate complex technical issues to relevant IT teams when necessary.
Support installation configuration and maintenance of desktops laptops printers and other IT equipment.
Assist with user account management access permissions and system onboarding/offboarding.
Ensure all IT support activities comply with Museums IT policies and security standards.
Maintain accurate documentation of issues solutions and best practices.
Provide training or guidance to end users on commonly used systems and tools.
Coordinate with vendors for equipment repairs and service requests as needed.

Qualifications & Experience:

Bachelors degree in Information Technology Computer Science or a related field.
Minimum of 23 years of experience in IT helpdesk or technical support roles.
Strong knowledge of Windows operating systems MS Office suite and basic networking.
Experience with IT ticketing systems and remote support tools.
Excellent problem-solving abilities and attention to detail.
Strong communication and interpersonal skills.
Ability to work in a fast-paced multicultural environment.
Prior experience in the museum cultural or public sector is a plus.

Key Competencies:

Customer service orientation
Technical proficiency
Time management
Team collaboration
Adaptability and initiative

Job Title: Helpdesk Specialist Department: Information Technology Location: Doha Qatar Employment Type: Full-timeJob Summary: The Helpdesk Specialist will serve as the first point of contact for all IT-related inquiries within Qatar. The role involves providing timely technical support troubleshooti...

Job Title: Helpdesk Specialist

Department: Information Technology

Location: Doha Qatar

Employment Type: Full-time

Job Summary:

Key Responsibilities:

Provide first-line technical support to end users via phone email and in-person interactions.
Record track and manage support requests through the helpdesk ticketing system.
Diagnose and resolve hardware software network and peripheral issues.
Escalate complex technical issues to relevant IT teams when necessary.
Support installation configuration and maintenance of desktops laptops printers and other IT equipment.
Assist with user account management access permissions and system onboarding/offboarding.
Ensure all IT support activities comply with Museums IT policies and security standards.
Maintain accurate documentation of issues solutions and best practices.
Provide training or guidance to end users on commonly used systems and tools.
Coordinate with vendors for equipment repairs and service requests as needed.

Qualifications & Experience:

Bachelors degree in Information Technology Computer Science or a related field.
Minimum of 23 years of experience in IT helpdesk or technical support roles.
Strong knowledge of Windows operating systems MS Office suite and basic networking.
Experience with IT ticketing systems and remote support tools.
Excellent problem-solving abilities and attention to detail.
Strong communication and interpersonal skills.
Ability to work in a fast-paced multicultural environment.
Prior experience in the museum cultural or public sector is a plus.

Key Competencies:

Customer service orientation
Technical proficiency
Time management
Team collaboration
Adaptability and initiative

اعرض المزيد

المجال

خدمات تقنية المعلومات واستشارات تكنولوجيا المعلومات

المهارات المطلوبة

أجهزة الكمبيوتر
Mac Os
الدليل النشط
VMware
ConnectWise
HP Service Manager
Microsoft Windows Server
Mobile Devices
Windows
الدعم الفني
Operating Systems
العلاج

قدم الآن

عن الشركة

Madre Integrated Engineering

601 موظف

Being an active member of the United Nations Global Compact since March 2013, Madre Integrated Engineering w.l.l supports the principles of the Global Compact with respect to human rights, labor, environment, and anti-corruption.

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