Sr. Helpdesk Specialist

الدوحة - قطر

الراتب شهرياً: لم يكشف

الخبرة المطلوبة: 5سنوات

تاريخ النشر: نُشرت قبل 8 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Job Title: Senior Helpdesk Specialist

Department: Information Technology

Location: Doha Qatar

Employment Type: Full-time

Job Summary:

The Senior Helpdesk Specialist will oversee and support the daily operations of the IT helpdesk at Qatar ensuring efficient delivery of technical support services across all museum locations. This role involves handling advanced technical issues mentoring junior helpdesk staff coordinating with other IT teams and ensuring adherence to IT service standards. The ideal candidate will possess strong technical expertise leadership capability and a commitment to delivering high-quality IT support in a dynamic cultural environment.

Key Responsibilities:

Serve as the escalation point for complex technical issues raised by Helpdesk Specialists.
Lead the helpdesk team in delivering timely and effective technical support to end users.
Oversee the management of support tickets ensuring proper categorization prioritization and resolution.
Troubleshoot and resolve advanced hardware software network and system issues.
Assist in managing user accounts access controls and system permissions in line with IT policies.
Monitor helpdesk performance metrics and prepare regular reports for IT management.
Develop and maintain documentation including troubleshooting guides and SOPs.
Provide training coaching and guidance to helpdesk staff to enhance service quality.
Coordinate with other IT sections to ensure smooth implementation of system updates deployments and upgrades.
Ensure compliance with IT security standards and operational procedures.
Support IT projects and contribute to system improvement initiatives as required.

Qualifications & Experience:

Bachelors degree in Information Technology Computer Science or a related field.
Minimum of 46 years of experience in IT helpdesk or technical support roles with at least 2 years in a senior or lead capacity.
Strong expertise in Windows operating systems MS Office suite networking fundamentals and IT infrastructure.
Experience with helpdesk/ticketing systems remote support tools and ITIL-based service processes.
Excellent problem-solving analytical and decision-making skills.
Strong communication and leadership abilities.
Ability to manage multiple tasks in a fast-paced multicultural work environment.
Experience in the museum cultural or public sector is an advantage.

Key Competencies:

Leadership and team coordination
Advanced technical troubleshooting
Customer service excellence
Strategic thinking and planning
Time management and prioritization
Continuous improvement mindset

Job Title: Senior Helpdesk Specialist Department: Information Technology Location: Doha Qatar Employment Type: Full-timeJob Summary: The Senior Helpdesk Specialist will oversee and support the daily operations of the IT helpdesk at Qatar ensuring efficient delivery of technical support services acro...

Job Title: Senior Helpdesk Specialist

Department: Information Technology

Location: Doha Qatar

Employment Type: Full-time

Job Summary:

Key Responsibilities:

Serve as the escalation point for complex technical issues raised by Helpdesk Specialists.
Lead the helpdesk team in delivering timely and effective technical support to end users.
Oversee the management of support tickets ensuring proper categorization prioritization and resolution.
Troubleshoot and resolve advanced hardware software network and system issues.
Assist in managing user accounts access controls and system permissions in line with IT policies.
Monitor helpdesk performance metrics and prepare regular reports for IT management.
Develop and maintain documentation including troubleshooting guides and SOPs.
Provide training coaching and guidance to helpdesk staff to enhance service quality.
Coordinate with other IT sections to ensure smooth implementation of system updates deployments and upgrades.
Ensure compliance with IT security standards and operational procedures.
Support IT projects and contribute to system improvement initiatives as required.

Qualifications & Experience:

Bachelors degree in Information Technology Computer Science or a related field.
Minimum of 46 years of experience in IT helpdesk or technical support roles with at least 2 years in a senior or lead capacity.
Strong expertise in Windows operating systems MS Office suite networking fundamentals and IT infrastructure.
Experience with helpdesk/ticketing systems remote support tools and ITIL-based service processes.
Excellent problem-solving analytical and decision-making skills.
Strong communication and leadership abilities.
Ability to manage multiple tasks in a fast-paced multicultural work environment.
Experience in the museum cultural or public sector is an advantage.

Key Competencies:

Leadership and team coordination
Advanced technical troubleshooting
Customer service excellence
Strategic thinking and planning
Time management and prioritization
Continuous improvement mindset

اعرض المزيد

المجال

خدمات تقنية المعلومات واستشارات تكنولوجيا المعلومات

المهارات المطلوبة

أجهزة الكمبيوتر
Mac Os
الدليل النشط
VMware
ConnectWise
HP Service Manager
Microsoft Windows Server
Mobile Devices
Windows
الدعم الفني
Operating Systems
العلاج

قدم الآن

عن الشركة

Madre Integrated Engineering

601 موظف

Being an active member of the United Nations Global Compact since March 2013, Madre Integrated Engineering w.l.l supports the principles of the Global Compact with respect to human rights, labor, environment, and anti-corruption.

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