Principal Success Services Engineer - EBS Apps Developer

القاهرة - مصر

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 6 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Description

As a member of the Support organization your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated an EBS Apps Developer you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown) critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis you will be expected to work with very limited guidance from management. Further the EBS Apps Developer is sought by customers and Oracle employees to provide expert technical contributor individually and as a team member providing direction and mentoring to others. Work is non-routine and very complex involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing a demonstrated ability to work with customers on an independent basis with exceptional communication skills while consistently achieving the absolute highest levels of customer satisfaction. A Bachelor*s degree in Computer Science Engineering or equivalent experience 8 years related experience prior to taking this addition experience with Oracle*s core products applications and tools.As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification professional references education verification and professional qualifications and memberships (if applicable).

Career Level - IC4

Responsibilities

Customer Success Services (CSS)

Are you passionate about problem solving If you are enthusiastic to learn cutting edge technologies you have interest in innovation and you are customer-centric- we want you with us!

Oracle is a technology leader thats changing how the world does business and our Customer Success Services (CSS) team supports over 6000 companies around the world. Were looking for an experienced and self-motivated Sr. / Sr. Principal Support Engineer - EBS Apps Developer. Join the team of highly skilled technical experts who build and maintain our clients technical landscapes through tailored support services.

The EBS Oracle Applications developer is an experienced technical professional who has an understanding of business solutions industry best practices multiple business processes and technology designs within the Oracle Applications supporting products and technologies. The candidate should have experience in implementation or support of large to medium Oracle Applications implementation projects.

He or She should be able to operate independently to provide quality work products and perform varied and complex duties and tasks that need independent judgment.

What you will do

Work on developing technical solutions to meet business requirements gathered and documented by functional consultant

Identify and resolve key issues related to code change requirements and bug fixes

Support Oracle ERP products and services from the technical aspect in line with the contractual agreement

Works with support to resolve Customers SRs.

Conduct knowledge transfer sessions both within the Oracle team and to end users.

Work closely with the functional team and delivery leaders to provide development work estimates and drive excellence in technical work.

Technical skills that we want you to use

Strong technical knowledge in Oracle applications SQL and PL-SQL is a must.

Strong knowledge in OAF XML Oracle Forms and Reports AME WF is a must.

Java ADF and PaaS skills are preferred

Oracle relevant technical Certification are preferred

Good understanding of functional parts of the developed code (Preferably in Oracle Financials and HRMS).

Strong analytical and problem solving skills

Technical troubleshooting experience.

What we will offer you

Learning and development opportunities to advance your career
An Employee Assistance Program to support your mental health
Employee resource groups that champion our diverse communities
Core benefits such as medical life insurance and access to retirement planning
An inclusive culture that celebrates what makes you unique

A competitive salary with exciting benefits

At Oracle we dont just respect differences we celebrate them. We believe that innovation starts with inclusion and that to create the future we need people with a diverse set of backgrounds perspectives and abilities. Thats why were committed to creating a workplace where all kinds of people can do their best work. When everyones voice is heard and valued were inspired to go beyond whats been done before. Experience:

Staff IC

DescriptionAs a member of the Support organization your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means as well as tech...