Front Office Manager, Fairmont the Red Sea.

أملج - السعودية

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 9 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

We are seeking an experienced and dynamic Front Office Manager to join our prestigious hotel in the beautiful coastal city of Umluj Saudi Arabia. As the leader of our front office team you will be responsible for ensuring exceptional guest experiences and overseeing smooth operations in this emerging tourist destination on the Red Sea coast.

Lead and mentor the front office team fostering a culture of excellence and collaboration
Develop and implement strategies to enhance guest satisfaction and operational efficiency
Oversee daily front desk operations including check-ins check-outs and guest inquiries
Train and motivate staff to deliver high-quality customer service
Manage guest complaints and resolve issues promptly and professionally
Coordinate with other departments to ensure seamless guest experiences
Monitor and optimize front office performance metrics and guest satisfaction scores
Manage department budgets and control expenses effectively
Ensure compliance with brand standards and Saudi Arabian hospitality regulations
Implement and maintain efficient front office procedures and systems
Develop and execute revenue management strategies to maximize occupancy and revenue
Handle VIP guests and special requests with utmost care and attention to detail
Stay informed about local attractions and activities in Umluj and surrounding areas to provide valuable recommendations to guests
Oversee staff scheduling and workforce management to ensure optimal coverage
Implement and maintain health and safety protocols in the front office area
Spearhead the adoption of digital check-in systems and contactless technologies

Qualifications :

Bachelors degree in Hospitality Management or related field
Minimum of 5 years of experience in hotel front office operations including 2 years in a managerial role
Proven leadership skills with the ability to train motivate and mentor team members
Excellent customer service skills and a passion for delivering exceptional guest experiences
Strong financial acumen and experience in budgeting and revenue management
Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
In-depth knowledge of front office procedures revenue management principles and industry best practices
Excellent problem-solving decision-making and conflict resolution abilities
Strong organizational and time management skills
Ability to work flexible hours including nights weekends and holidays
Exceptional communication and interpersonal skills to interact effectively with guests staff and management
Fluency in English; knowledge of Arabic is highly advantageous
Experience with staff scheduling and workforce management tools
Thorough understanding of Saudi Arabian hospitality regulations and cultural norms
Knowledge of health and safety regulations in the hospitality industry
Familiarity with digital check-in systems and contactless technologies
Experience in luxury or resort properties is preferred
Enthusiasm for staying updated on hospitality trends and implementing innovative solutions
Knowledge of local attractions and activities in Umluj and the surrounding Red Sea coast

Additional Information :

Whats in it for you...

The opportunity to join Accor a leading global hospitality group with an exceptional portfolio of luxury brands.
The chance to define the pre-opening operations for two iconic resorts at one of the worlds most anticipated new destinations.
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.
A competitive package and excellent opportunities for professional growth.
Outstanding discounts across the global Accor and luxury brand network.

Remote Work :

Employment Type :

Full-time

Lead and mentor the front office team fostering a culture of excellence and collaboration
Develop and implement strategies to enhance guest satisfaction and operational efficiency
Oversee daily front desk operations including check-ins check-outs and guest inquiries
Train and motivate staff to deliver high-quality customer service
Manage guest complaints and resolve issues promptly and professionally
Coordinate with other departments to ensure seamless guest experiences
Monitor and optimize front office performance metrics and guest satisfaction scores
Manage department budgets and control expenses effectively
Ensure compliance with brand standards and Saudi Arabian hospitality regulations
Implement and maintain efficient front office procedures and systems
Develop and execute revenue management strategies to maximize occupancy and revenue
Handle VIP guests and special requests with utmost care and attention to detail
Stay informed about local attractions and activities in Umluj and surrounding areas to provide valuable recommendations to guests
Oversee staff scheduling and workforce management to ensure optimal coverage
Implement and maintain health and safety protocols in the front office area
Spearhead the adoption of digital check-in systems and contactless technologies

Qualifications :

Bachelors degree in Hospitality Management or related field
Minimum of 5 years of experience in hotel front office operations including 2 years in a managerial role
Proven leadership skills with the ability to train motivate and mentor team members
Excellent customer service skills and a passion for delivering exceptional guest experiences
Strong financial acumen and experience in budgeting and revenue management
Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
In-depth knowledge of front office procedures revenue management principles and industry best practices
Excellent problem-solving decision-making and conflict resolution abilities
Strong organizational and time management skills
Ability to work flexible hours including nights weekends and holidays
Exceptional communication and interpersonal skills to interact effectively with guests staff and management
Fluency in English; knowledge of Arabic is highly advantageous
Experience with staff scheduling and workforce management tools
Thorough understanding of Saudi Arabian hospitality regulations and cultural norms
Knowledge of health and safety regulations in the hospitality industry
Familiarity with digital check-in systems and contactless technologies
Experience in luxury or resort properties is preferred
Enthusiasm for staying updated on hospitality trends and implementing innovative solutions
Knowledge of local attractions and activities in Umluj and the surrounding Red Sea coast

Additional Information :

Whats in it for you...

The opportunity to join Accor a leading global hospitality group with an exceptional portfolio of luxury brands.
The chance to define the pre-opening operations for two iconic resorts at one of the worlds most anticipated new destinations.
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.
A competitive package and excellent opportunities for professional growth.
Outstanding discounts across the global Accor and luxury brand network.

Remote Work :

Employment Type :

Full-time

اعرض المزيد

المهارات المطلوبة

Office Manager Experience
Hotel Experience
Dentrix
Hospitality Experience
Dental Receptionist
Medical office experience
Office Experience
Dental Office Experience
مكتب الإستقبال
خدمات النزلاء
إدارة الفندق
Eaglesoft

قدم الآن

عن الشركة

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد

عرض صفحة الشركة عرض صفحة الشركة

التقديم التلقائي على الوظائف بـ AI

قدّم على عشرات الوظائف بنقرة واحدة