Reception Supervisor

EOE/AA/Disabled/Veterans

A Reception Supervisor ensures the satisfaction of Guests who interact with Reception operations and will keep the Reception Team informed of relevant information and Guest feedback.

What will I be doing

As Reception Supervisor you will ensure the satisfaction of Guests who interact with Reception operations and will keep the Reception Team informed of relevant information and Guest feedback. A Reception Supervisor is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information advice and booking services for a wide variety of Guest enquiries including city tours theatre tickets restaurants doctors flight bookings among others
• Process and deliver messages for Guests
• Deliver and safely store Guest luggage
• Plan organise and control the daily operations of the Concierge Desk to ensure the smooth operation of department
• Stay current with all hotel services as well as daily VIP requests and special events
• Represent the needs of the Team to others in the hotel
• Recruit select train and the develop Team Members
• Conduct annual and mid-year appraisals with Team Members
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide support to Management as required in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service
• Maintain a clean healthy and safety working area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for

Reception Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area
• Previous experience managing a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in Reception in a hotel environment

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!