Senior Software Engineer ll, Customer Experience

About the role:

Forter is looking for a highly skilled and motivated Senior II Software Engineer to join the Operational Experience engineering team. The team is part of the Customer Experience group which is responsible for the platform tools and customer-facing experiences that power how Forters customers interact with our ecosystem. This is a high-impact hands-on role in which youll be working closely with product managers designers customer-facing teams and engineering partners across the company.

You will operate at the intersection of backend engineering data-intensive systems platform development and customer experience. The ideal candidate brings strong expertise in and TypeScript along with deep experience working with large-scale data stores event-driven pipelines data models and high-throughput infrastructure. You will work closely with cross-functional partners to design and implement robust backend services data-access patterns and operational workflows that power the portal and internal tools. As we invest heavily in Agentic AI you will also play a central role in shaping and implementing AI-driven capabilities across the platform. While the role is primarily backend you will occasionally contribute across the full stack when it supports end-to-end delivery.

If you enjoy owning complex problems end to end improving systems at scale and building experiences that bring real value to customers we would love to meet you.

What youll be doing:

• Drive technical direction and architecture within the OX team and across the broader CX organization. You will proactively identify opportunities to improve performance resilience cost scalability and developer experience primarily in backend systems but with influence across the stack.
• Lead the development of AI-driven and Agentic AI capabilities. Define how LLMs integrate into our platform build AI-powered workflows and establish strong engineering patterns for safe and reliable adoption.
• Own and evolve the data foundations behind the portal. Optimize pipelines improve data quality and freshness and design resilient data-access patterns across Snowflake Elasticsearch Kafka Redis MySQL and related systems.
• Work closely with product design customer-facing teams and partner engineering groups. Turn ambiguous problems into clear execution plans and ensure alignment with customer and business goals.
• Shape shared standards and platform best practices. Guide other teams on backend services data integration patterns portal development approaches and AI-enabled workflows.
• Mentor and elevate engineers across the CX group. Promote engineering excellence share knowledge openly and help teams adopt effective modern development practices.
• Own delivery of high-impact initiatives. Contribute hands-on when needed remove blockers maintain execution momentum and drive projects from concept to production.

What youll need:

• 6 years of experience as a software engineer with strong expertise in backend development using and TypeScript with the ability to work across the stack when needed.
• Experience building customer-facing products and working closely with product managers designers and customer-facing stakeholders.
• Strong familiarity with cloud-native environments. AWS experience is a significant advantage.
• Hands-on experience with distributed systems event-driven architectures and datastores such as Redis Kafka SQS Elasticsearch MySQL and Snowflake.
• Demonstrated impact in senior engineering roles. You have led complex technical initiatives influenced product decisions and helped drive architecture across teams.
• Deep systems thinking with the ability to design and scale robust performant and maintainable services.
• Excellent communication and collaboration skills. You can discuss architecture with engineers roadmap with product managers and explain tradeoffs to non-technical stakeholders.
• Experience using modern AI development tools such as Cursor GitHub CoPilot Lovable Base44 or similar to accelerate development and improve quality.
• Proven ability to self-manage work autonomously and drive projects forward without heavy oversight.

Itd be really cool if you also have:

• Experience with React and modern frontend patterns
• Experience with micro-frontends or multi-app ecosystem architectures
• Experience building high-scale data pipelines
• Knowledge of Python for tooling data or AI workflows
• Experience leading workshops sharing knowledge internally or driving community practices

About us:

Digital commerce is built on trust. At every point along the eCommerce journey businesses must make a critical decision: Can I trust this customer Answering this simple question accurately and instantly is powerfulit can accelerate revenue growth and strengthen a companys connection with its customers. How do we do it Forter was founded on the insight that its not about what is being purchased nor where but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customersensuring everyone gets the experience they deserve. Given that trust is central to how we operate Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. Were meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data Forter is a recipient of over 10 workplace and innovation awards including:

• Great Place to Work Certification (2024)
• Fortunes Best Workplaces in NYC (and 2024)
• Forbes Cloud 100 (and2025)
• #3 on Fast Companys list of Most Innovative Finance Companies (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards New Partner Application Award (2023)
• Fintech Breakthrough Awards Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013 weve raised $525 million from investors such as Tiger Global Bessemer Sequoia Capital March Capital and Salesforce Ventures. Were on a mission to bring trust to global digital commerce so that companies like Adobe ASOS eBay Instacart Priceline and Nordstrom can block fraud drive revenue and improve customer experience.

At Forter we believe unique people create unique ideas and valuable experience comes in many forms. So even if your background doesnt match everything we have listed in the job description we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives we grow together as humans and as a company.

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