ICQA Operations Manager , Inventory Control and Quality Assurance , Inventory Control and Quality Assurance

Do you have a Bias for Action

Would you like to be part of an innovative fast-paced and motivated team

Were glad to hear it.

Each action we undertake is on behalf of our customers which is why we keep a close eye on all processes in our Fulfilment Centers. Our Fulfilment Centers are at the heart of Amazons world-class and rapidly growing Operations network: theyre where we manage our fast-moving inventory. Theyre also where we developed our industry-leading workflows. Our teams stow deliveries pick products package them up and ship them out.

Were looking for a detail-oriented leader to join our Inventory Control and Quality Assurance team. Well need you to ensure that we continue delivering as reliably as ever to our customers with all teams maintaining their performance and quality of service.

When working on Inventory Control (IC) youll carry out extensive analysis and research as you come to understand and correct any vacancies in our inventory.

The other significant portion of your time will be devoted to Quality Assurance (QA). In this line of responsibility youll proactively audit team efficiency. For example: how closely everyone in your Fulfilment Centre is adhering to agreed processes while highlighting any discrepancies.

Your responsibilities:

- Managing the site-based Inventory Control and Quality Assurance team
- Youll maintain Health and Safety standards within your sphere of influence actively promoting a positive Health and Safety culture on-site
- Monitor KPIs regarding accuracy and integrity of Quality and Inventory transactions; then youll provide feedback to Operations where necessary
- Review and analyse customer defect data while developing corresponding action plans to reduce and eliminate causes of any issues
- On a daily weekly and monthly basis: develop and execute action plans for increasing quality inventory accuracy and service satisfaction
- Partner with Management in the communication of Inventory Control and Quality Assurance policies and procedures: youll keep an eye on compliance in your Fulfilment Centre
- Carry out supervisory responsibilities in accordance with Amazons wider policies and procedures including:
- Interviewing and training both exempt and non-exempt employees
- Assuming accountability for setting and meeting operational goals
- Planning and forecasting
- Assigning and directing work and employee deliverables
- Performance appraisal of team members
- Rewarding and disciplining employees where appropriate.
- To build up an understanding of Fulfilment Centre inventory systems and processes and to provide assistance and expertise for problem-solving wherever you can.



Key job responsibilities
Managing the site-based Inventory Control and Quality Assurance team

Youll maintain Health and Safety standards within your sphere of influence actively promoting a positive Health and Safety culture on-site

Monitor KPIs regarding accuracy and integrity of Quality and Inventory transactions; then youll provide feedback to Operations where necessary

Review and analyse customer defect data while developing corresponding action plans to reduce and eliminate causes of any issues

On a daily weekly and monthly basis: develop and execute action plans for increasing quality inventory accuracy and service satisfaction

Partner with Management in the communication of Inventory Control and Quality Assurance policies and procedures: youll keep an eye on compliance in your Fulfilment Centre

Carry out supervisory responsibilities in accordance with Amazons wider policies and procedures including:

Interviewing and training both exempt and non-exempt employees

Assuming accountability for setting and meeting operational goals

Planning and forecasting

Assigning and directing work and employee deliverables

Performance appraisal of team members

Rewarding and disciplining employees where appropriate.

To build up an understanding of Fulfilment Centre inventory systems and processes and to provide assistance and expertise for problem-solving wherever you can.

- Bachelors Degree from an accredited university
- Highly proficient in English both spoken and written.
- Previous Inventory Control and Quality Assurance Management experience
- Experience with WMS Systems
- Experience in organizing large amounts of data
- Relevant experience in using of the entire MS Office suite such as Excel
- Relevant experience as a department manager leading a group of lower level manager & associates
- Relevant professional experience in finance and accounting functions


- Degree in Engineering Operations or related field
- Relevant experience communicating with and presenting to senior leadership
- Professional experience interpreting and communicating analytics
- Ability to thrive in a fast-paced environment
- Ability to motivate a team
- Youre APICS certified
- Experience with Six Sigma methodologies and techniques
- MS Access experience
- Leadership Principle experience such as Hire & Develop the Best


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.