Oracle CSS – Services Solutions Architect (Presales -Egypt)

Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell.

As a Principal Sales Consultant you will be responsible as the expert for formulating and leading presales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction. Acts as a technical resource and mentor for less experienced Sales Consultants. Focuses on large or complex sales opportunities that need creative and complex solutions. Develops productivity tools and training for other Sales Consultants. Develops and delivers outstanding Oracle presentations and demonstrations. Leads any and all aspects of the technical sales process. Advises internal and external clients on overall architect solutions.

Leading contributor individually and as a team member providing direction and mentoring to others. Work is non-routine and very complex involving the application of advanced technical/business skills in area of specialization. 3 years vendor (sales and marketing) experience. 7 years business experience with relevant computer applications or database/tools. Ability to implement the most advanced product features. Thorough knowledge of system and application depth knowledge of competitors. Demonstrated project management skills. Demonstrated excellent verbal and written communication skills: needs analysis positioning business justification closing techniques. Ability to persuade others through presentations demonstrations and written communication. Ability to travel as needed. A/BS degree or equivalent advanced degree highly desirable.

As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification professional references education verification and professional qualifications and memberships (if applicable).

Career Level - IC4

Background:

Advanced Customer Support (ACS) is a business unit within Oracle that establishes long-term enhanced support and managed service relationships with many of Oracles largest customers.

ACS Service Solution Architects (SSAs) are enhanced support and managed services presales subject matter experts. ACS SSAs work closely with the ACS sales teams during sales opportunities interacting at senior levels within existing and new Oracle customers using their deep experience of IT support and managed services to capture customer requirements fully explore all potential options and build compelling service propositions. The SSAs are focused on service solutions for Oracle cloud on-premises and hybrid engagements including leading edge and complex custom requirements.

ACS SSAs typically have a proven track record in successful delivery of IT services for mission critical environments and are experienced in services presales scenarios. They possess broad-based expertise in the area of mission critical production operations support and managed services along with sound industry experience in areas such as IT infrastructure database applications and cloud technologies. ACS SSAs has experience in standard service management (ITIL DevOps etc) and project management best practices.

In addition to broad-based experience of IT services and technologies each individual SSA typically has a deep expertise in specific services or technology area and acts as the subject-matter lead in those areas within the team.

The ACS SSAs should have experience of service commercial propositions with regard to pricing approvals legal and contracting.

All ACS SSAs have extremely strong customer facing presentation and interaction skills are capable of engaging at senior management and C-level and articulating service and technology solutions in terms of business value and risk.

SCOPE:

Location: Cairo Egypt

Geographic area of responsibility: Middle East and Africa (MEA)

Reports to: Director - CSS MEA Service Solution Architecture

Languages: Fluent spoken and written English and Arabic language capability required

What youll do

To identify foster and define Oracle ACS services solutions for specific customer opportunities and assist in the sale alongside the ACS sales representative

Work with the customer ACS management and the xLoB account teams to:

- Understand the customers business and IT strategic requirements and identify large scale ACS opportunities to assist the customer achieve its strategic goals

- Gather and assess customer needs both business and technical and translates these into ACS service solutions

- Build and lead virtual teams associated with these large scale opportunities

Effectively communicate with customers to be able to articulate both the high level principles and detail of all service components in a proposed customer solution

Build customer loyalty through achieving a trusted advisor relationship

Work proactively to build and leverage an effective and extensive network across Oracle xLoBs be seen respected and in demand across Oracle as a high value asset and an SME in service solutions

Collaborate effectively internally and externally to ensure effective service solution design and development

Drive compelling proposals presentations and other customer and internal communications and discussions during opportunities

Drive service solution costing & pricing associated with specific opportunities and ensure that service solutions proposed are appropriately shaped to meet the commercial and contracting requirement of Oracle

Demonstrate a strong understanding of the IT services competitive marketplace

Work with disparate groups including but not limited to sales delivery customers risk management business development contracts commercial product management

Work with ACS delivery throughout the sales cycle to ensure a smooth transition from sales to delivery

Navigate Oracle internal tools and processes to effectively participate and enable ACS sales

Transfers knowledge to other participant roles on the deal account teams delivery and across the ACS Service Solution Architect community

What well offer you

A competitive salary with exciting benefits

Flexible and remote working so you can do your best work

Learning and development opportunities to advance your career

An Employee Assistance Program to support your mental health

Employee resource groups that champion our diverse communities

Core benefits such as medical life insurance and access to retirement planning

An inclusive culture that celebrates what makes you unique

Career Level - IC4