Key Account Supervisor

Responsible:

Ensure Sales reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk

• Ensure internal alignment on customers goals and marketing strategies. Partner with cross functional Maersk teams to develop and execute omni channel digital marketing strategies that maximize value for customers.
• Continually assess customer progress toward stated goals and drive expected results in the areas of adoption usage business value friction and overall relationship.
• As a customer advocate ensure customer needs are met and account issues are resolved quickly leveraging resources from across the company as needed.
• Manage the Allocation process and coordinate with customers to ensure they deliver on the commitment.
• Manage the tender handling process and co-ordinate with TCM to ensure a comprehensive and competitive offer is submitted to the customers
• Co-ordinate the L&S Quoting & contracting process with the relevant stakeholders.
• Timely contract renewals & contract management.

Accountable for:

• Customer NPS
• Contract Compliance
• Invoice Quality

Key interdependencies:

Internal stakeholders

• Sales reps
• One Team Sales
• Product managers
• GSC Execution teams
• Finance (invoice quality dunning etc.)

External stakeholders:

• Customers

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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