Bilingual Rostering Specialist (ArabicEnglish)
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 13 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
This is a remote position.
- 40 hours per week
- Mondays to Fridays 9:00 am to 5:00 pm Sydney time 30 minutes paid break
This is a fast-paced role that requires attention to detail clear communication and strong coordination skills. You will work closely with Care Managers Recruitment HR and Finance teams to maintain accurate records ensure compliance and provide a seamless experience for both clients and care workers.
Rostering and Scheduling
- Coordinate and maintain daily rosters across all services matching workers to clients based on skills preferences and continuity of care.
- Monitor unallocated visits and cancellations in real time taking prompt action to reassign or reschedule services.
- Ensure travel times between visits adhere to guidelines and optimise worker routes for efficiency.
- Support workforce utilisation by bundling visits and identifying opportunities to allocate additional shifts.
Communication and Coordination
- Liaise with Care Managers to clarify client requirements preferences or care needs before allocating workers.
- Notify clients of changes to their regular worker and provide clear handover details.
- Communicate promptly with care workers regarding roster changes late check-ins or shift issues.
- Escalate incidents complaints or service disruptions and document them accurately in the Incident Management System (IMS).
System and Data Management
- Maintain accurate and up-to-date information in rostering systems including client rosters worker availability and visit details.
- Document cancellations changes and feedback in the system under relevant profiles.
- Prepare and maintain rostering reports such as unallocated visits late check-ins/check-outs kilometres travelled and cancelled visits.
- Identify recurring issues (e.g. incorrect kilometres or service coding errors) and work with HR/Recruitment to resolve them.
Workforce and Efficiency Optimisation
- Regularly review and update care worker availability through phone contact and system updates.
- Monitor kilometres between visits to minimise unnecessary travel and costs.
- Participate in weekly rostering and recruitment meetings to discuss workforce gaps new client intake and rostering challenges.
- Contribute to process improvements that enhance rostering efficiency and client satisfaction.
Compliance and Quality
- Ensure rostering aligns with program rules travel and service code requirements and internal policies.
- Monitor timesheets for accuracy including clock-in/out times kilometres travelled and service codes.
- Report unresolved or repeated rostering issues to management for further action.
- Uphold ethical transparent and client-centred decision-making in all rostering activities.
Requirements
- Must be fluent in Arabic and English
- Previous experience in rostering scheduling or workforce coordination (aged care or community care preferred).
- Strong communication time management and problem-solving skills.
- Confidence using rostering or CRM systems (experience with Visual Care highly regarded).
- Ability to multitask manage priorities and stay calm under pressure.
- Collaborative mindset and commitment to person-centred care.
- Alignment with values of honesty respect reliability and inclusion.
Benefits
Independent Contractor Perks:
- HMO coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an Independent Contractor arrangement the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates and the rate depends on your performance in the application process.
Required Skills:
Must be fluent in Arabic and English Previous experience in rostering scheduling or workforce coordination (aged care or community care preferred). Strong communication time management and problem-solving skills. Confidence using rostering or CRM systems (experience with Visual Care highly regarded). Ability to multitask manage priorities and stay calm under pressure. Collaborative mindset and commitment to person-centred care. Alignment with values of honesty respect reliability and inclusion.
المجال
الهندسة المعمارية والتخطيط / تصميم الديكور الداخلي
المهارات المطلوبة
- مهارات إدارية
- Time Management
- المهارات الدبلوماسية
- مهارة الاستماع
- الطلاقة اللغوية
- مهارة تنظيمية
- إدارة الضغط
- مهارات الانضباط
- الاتصالات
- إدارة العلاقات
- خدمات العملاء
- المرونة
- مهارة تكنولوجيا المعلومات
- حالة منظمة
- مهارات السكرتارية
