Night Manager - Sofitel Cairo Nile Downtown

القاهرة - مصر

الراتب شهرياً: لم يكشف

تاريخ النشر: أمس

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook hotel policies and procedures coaching training and correcting where needed.
Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
Conduct Briefing for all staff during the Night Shift.
Inform all Overnight staff of nightly activities group and VIP arrivals as well as special requests and repeat guests.
Check accommodations make sure any special requests are carried out accordingly greet guests upon arrival and ensure escort to accommodations if appropriate.
Maintain a professional and high-quality service-oriented environment at all times.
Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints problem-solving disturbances special requests and any other issues that may arise.
Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
Required to welcome our guests to the hotel in a friendly and helpful manner and ensure that the public areas are kept clean and tidy.
Occasionally Assist guests with their luggage be a point of contact for our guests valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.
Must actively participate in the decision-making process on guest relocation for nights when over capacity execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty before the shift starts.
Monitor and develop team member performance to include but not limited to providing supervision scheduling assigning nightly work conducting training conducting counselings and evaluations and delivering recognition and reward.
Ensure the accurate completion of the daily night audit in a timely fashion.
Must be able to perform the full night audit if needed.
Oversee preparation of daily summary reports.
Assist the Front Office Manager in implementing and enforcing financial controls throughout the department helping with control of operating expenses scheduling and purchasing.
Should Show Initiative Problem Solving Staff Training Team Leading.
Work closely with the Housekeeping Department to improve guest services and foster cross-departmental communication.
Be aware and able to enforce all fire-life safety procedures.
Remain current in all updates about new procedures and training.
Report any suspicious persons activities and/or hazardous conditions to the Security department and/or the Front Office Manager.

Qualifications :

Bachelors degree in hotel or other related field.
Knowledge and experience in MS Office programs / Opera System
Previous Front Office experience in a supervisory/management capacity in a Mid-scale or Luxury property is required.

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

Employment Type :

Full-time

Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook hotel policies and procedures coaching training and correcting where needed. Direct and oversee all hotel operations...

Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook hotel policies and procedures coaching training and correcting where needed.
Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
Conduct Briefing for all staff during the Night Shift.
Inform all Overnight staff of nightly activities group and VIP arrivals as well as special requests and repeat guests.
Check accommodations make sure any special requests are carried out accordingly greet guests upon arrival and ensure escort to accommodations if appropriate.
Maintain a professional and high-quality service-oriented environment at all times.
Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints problem-solving disturbances special requests and any other issues that may arise.
Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
Required to welcome our guests to the hotel in a friendly and helpful manner and ensure that the public areas are kept clean and tidy.
Occasionally Assist guests with their luggage be a point of contact for our guests valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.
Must actively participate in the decision-making process on guest relocation for nights when over capacity execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty before the shift starts.
Monitor and develop team member performance to include but not limited to providing supervision scheduling assigning nightly work conducting training conducting counselings and evaluations and delivering recognition and reward.
Ensure the accurate completion of the daily night audit in a timely fashion.
Must be able to perform the full night audit if needed.
Oversee preparation of daily summary reports.
Assist the Front Office Manager in implementing and enforcing financial controls throughout the department helping with control of operating expenses scheduling and purchasing.
Should Show Initiative Problem Solving Staff Training Team Leading.
Work closely with the Housekeeping Department to improve guest services and foster cross-departmental communication.
Be aware and able to enforce all fire-life safety procedures.
Remain current in all updates about new procedures and training.
Report any suspicious persons activities and/or hazardous conditions to the Security department and/or the Front Office Manager.

Qualifications :

Bachelors degree in hotel or other related field.
Knowledge and experience in MS Office programs / Opera System
Previous Front Office experience in a supervisory/management capacity in a Mid-scale or Luxury property is required.

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

Employment Type :

Full-time

اعرض المزيد

المهارات المطلوبة

Restaurant Experience
Kitchen Experience
إدارة المخزون
Hospitality Experience
Dayforce
Lean Six Sigma
Management Experience
إدارة المرافق والمنشآت
Warehouse Experience
Supervising Experience
إدارة المطاعم
Commercial Cleaning

قدم الآن

عن الشركة

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد

عرض صفحة الشركة عرض صفحة الشركة

التقديم التلقائي على الوظائف بـ AI

قدّم على عشرات الوظائف بنقرة واحدة