Application Service Manager (ASM) for Cloud Application Services- EMEAMEE

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Job Title: Application Service Manager (ASM) for Cloud Application Services-EMEA/MEE

Location: Riyadh

Expected travel: approx. 30%

What youll build

As an Application Service Manager (f/m/d) for Cloud Application Services Delivery Center EMEA MEE within the CAS Family you will provide a wide range of services in SAP Cloud Application Services (CAS) for managing business process and application logic data layers application security software releases performance integrations and adoption accelerator through a subscription.

Our application experts are engaged in the Operating Phase (Run-phase) to understand customers needs helping to define and scoping elements and outcomes aiming a delivery of service excellence.

As an Application Service Manager (ASM) you will play a crucial role in driving customer engagement promoting service excellence and support upselling CAS offerings. You will also be responsible for managing the CAS engagement across the customer lifecycle and ensuring successful service delivery in line with customer expectations and satisfaction.

As an Application Service Manager (ASM) you will:

• Be responsible for ensuring that the CAS services provided to customers meet the highest standards of quality. (Promote CAS service quality excellence and one-stop CAS experience)
• Point out proactively optimization innovation adoption and potential improvements to customer
• Play a key role in driving customer engagement. Driving CAS engagement as a trailblazer and support up-sell SAPs products and CAS service portfolio
• Be responsible for ensuring the successful execution of the CAS engagement
• Collaborate closely with other SAP stakeholders
• Be the central role in orchestrating communication end-to-end
• Oversee & Lead the entire CAS customer lifecycle including transition stabilization operations and offboarding. You will be responsible for managing the budget ensuring service quality and driving growth throughout the engagement.

What you bring:

• Bachelors degree in IT & Business Management Engineerings or a related field

• 6 years of experience in customer account services relationship management or a similar role

• 3 years of hands-on experience in at least one SAP Solution Area (e.g - S/4 Hana FI MM SuccessFactors BTP)
• 6 years experience in leading (global) teams as project manager

• Solid Knowledge in SAP Portfolio & Offerings
• Solid experience in SAP Implementation Projects / Project Management and/or Managed Services
• Excellent documentation communication facilitation and interpersonal skills
• Strong problem-solving capabilities in complex environments

• strong customer orientation result driven and execution focus
• De-escalation skills
• Very good English and Arabic-skills are a must

Where you belong:

Within Adaption Services Center (ASC) the Cloud Application Services (CAS) team is responsible for delivering high quality services to our RISE customers post go live especially in the operations phase.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 436758 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid