L2 Support Engineer
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 8 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Job Description:
The L2 Support role involves handling advanced technical support issues that require a deeper understanding of systems and software. You will work closely with the L1 support team providing guidance troubleshooting complex problems and escalating issues to L3 support if necessary.
Responsibilities:
monitor applications from Dynatrace and raise alerts.
Dynatrace dashboard to effectively monitor the applications.
parsing and analysis
support - show Analytical approach to problem solving responding to incidents and returning services to an operational state
with 3rd party providers to resolve complex issues
and Provide root cause analysis.
improvements ideas and influence other teams
Vanguard environment.
work around like (ASG SFTP credential communication between Accord and Vanguard Market users)
Skillset:
Dynatrace
Dynamo DB Knowledge
Postgress DB Knowledge
Working experience in application management
AWS knowledge
Understanding of Kubernetes and its operation
Understanding service operations ITIL processes
Problem solving skills and Proactiveness
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
المهارات المطلوبة
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- دعم العملاء
- Linux
- Shell Scripting
- VPN
- DNS
- الدعم الفني
- استكشاف الأخطاء وإصلاحها
عن الشركة
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... اعرض المزيد
