Cards Operations Specialist

Job Title: Cards Operations Specialist

Term: 12 months

Location: Riyadh KSA

Division: Banking & Technology

Relevant experience: 10 years experience

Mandatory requirements: Senior Cards operations expert with knowledge of both financial and non-financial card operations

PURPOSE OF JOB

The Cards Operations Specialist will play a critical role in supporting the clients card business by managing operational processes for credit debit and prepaid products. This role involves developing new card products ensuring smooth migration of existing customers to new products and maintaining operational excellence across the card lifecycle. The candidate must have in-depth knowledge of the following:

Financial Card Operations:

1. Settlement
2. Reconciliation
3. GL Structure
4. Nostro Management
5. Dispute and Chargeback
6. Scheme Invoice Management
7. Scheme reporting/QMR

Non-Financial Operations:

1. Card Plastic and Certification
2. Card Inventory Management
3. Card Delivery and Return Handling
4. Complaint Management
5. Running any manual batch files for data/fee correction
6. Payments to vendors and partners

TASKS

Core Responsibilities and Accountabilities

Product Development Support:

• Collaborate with product teams to operationalize new credit debit and prepaid card offerings.
• Creation of new product codes and GL Structure
• Migration of old customers from one product to the other
• Ensure compliance with regulatory and network requirements.

Customer Migration:

• Plan and execute migration strategies for existing customers to new card products.
• Monitor migration progress and resolve operational issues promptly.
• Manage card delivery and return process for the migration

Operational Management:

• Oversee card issuance personalization and delivery processes.
• Manage settlement reconciliation and chargeback handling for all card types.

Stakeholder Coordination:

• Work closely with internal teams (Risk IT Customer Service) and external partners (processors vendors).
• Provide MIS reporting on key operational metrics (issuance fraud trends migration status).

Knowledge and Experience

• Bachelors degree in computer science Information Systems or a related field.
• 10 years of experience in business analysis within the banking or fintech industry with a focus on card management systems and payment infrastructure.
• Strong understanding of card lifecycle processes fraud management card operations and regulatory compliance.
• Familiarity with card management systems and payment network rules.
• Excellent analytical and problem-solving skills.