Cluster Assistant Sales Director Government & Royalty GCC Raffles & Fairmont the Red Sea

1. Position Summary
The Cluster ADOS - Government & Royalty is a highly specialized and confidential role 
responsible for generating and managing all business related to government travel 
diplomatic missions royal families and ultra-high-net-worth individuals requiring royallevel protocols. This position demands an exceptional level of discretion cultural 
sensitivity and an existing network within these exclusive circles. The individual will be the 
resorts ambassador for this elite segment curating utterly bespoke experiences and 
negotiating complex high-stakes contracts while maintaining the utmost confidentiality 
and security.

2. Essential Functions & Core Responsibilities
Strategic Relationship Management & Protocol
Develop and nurture long-term relationships with key contacts in government 
  entities embassies consulates royal diwans (courts) and family offices within 
  GCC.
Possess an expert understanding of international and regional diplomatic protocols 
  royal hierarchies and cultural nuances to ensure all interactions are conducted with 
  appropriate respect and formality.
Serve as the single point of contact for all communications always ensuring 
  absolute discretion and confidentiality.
  Bespoke Sales Process & Itinerary Curation
Manage the entire sales process for highly complex and confidential bookings 
  which often involve extensive entourages specific security details and unique 
  logistical requirements.
Curate and present completely customized proposals for entire wings villas or full 
  resort buy-outs including detailed itineraries security plans and highly 
  personalized amenities.
Coordinate with all operational departments (Security F&B Housekeeping Spa 
  Butlers) to design and execute flawless one-of-a-kind experiences that anticipate 
  and exceed every guest need.
 

Contract Negotiation & Compliance
Expertly negotiate and manage complex contracts that include specialized clauses 
  for security privacy force majeure and diplomatic immunity.
Have a deep understanding of government per diem rates billing procedures (e.g. 
  direct billing to embassies payment against letters of credit) and compliance 
  requirements.
Ensure all financial transactions are handled with accuracy and discretion adhering 
  to strict internal and external audit trails.

Market Intelligence & Networking
Maintain an impeccable network of contacts and actively leverage it to generate 
  new business within the government and royal circles.
Continuously gather intelligence on market trends competitor activity and the 
  movements of key figures within the segment.
Represent the resort at high-level diplomatic functions national day celebrations 
  and exclusive industry events.
Conduct a minimum of 15-20 proactive targeted sales calls and schedule 15-
  20 face-to-face client meetings per week with key decision-makers 
  Internal Coordination & Security Liaison
Act as the primary liaison between the guests security team and the resorts 
  security and management team facilitating thorough advance planning and risk 
  assessments.
Conduct pre-arrival briefings with all relevant resort departments to ensure 
  complete readiness and understanding of all protocols and requirements.
Manage all aspects of the pre-arrival process including but not limited to vetting of 
  staff privacy controls and specific suite preparation

Qualifications :

Mandatory:
Bachelors degree in International Relations Business Administration Hospitality or a related field. Masters      degree is a plus.
A minimum of 5 years of experience in ultra-luxury hospitality sales with at least 3 years specifically focused      on the Government Diplomatic and Royalty segment.
A verifiable extensive and portable portfolio of high-level contacts within government agencies royal families   and diplomatic corps particularly within the GCC and other key international markets.
Efficiency experience in handling UHNWI and Royal Families.
Impeccable professional references that can attest to discretion and performance.  

Highly Desirable:
Previous experience working in a palace hotel or a resort renowned for hosting royalty and heads of state.
Formal training in international protocol and security coordination.
Fluency in Arabic is essential. Fluency in additional languages (e.g. French English) is a significant             advantage.
An existing security clearance is highly advantageous.

4. Key Competencies & Behavioral Indicators
Utmost Discretion & Confidentiality: Unquestionable integrity and the ability to handle sensitive information     with the highest level of confidentiality.
Cultural Savvy & Diplomacy: Deep respect for and understanding of diverse cultures traditions and protocols. 

Possesses exceptional tact and grace under pressure.
Executive Presence: The poise professionalism and communication skills to interact confidently with   ambassadors royalty and C-suite executives.
Bespoke Service Mindset: An innate ability to anticipate unexpressed needs and curate highly personalized   flawless experiences.
Crisis Management: Remains calm composed and solution-oriented in high-pressure situations with complex   logistical challenges.
Resilience & Patience: Understands that sales cycles are long and relationship-based requiring persistent   and respectful nurturing.

5. Performance Metrics (KPIs)
Performance will be measured against highly specialized goals:
Achievement of Total Revenue Goal for the segment (often the highest ADR and total revenue per guest)
Number of Successful VVIP & Royalty Visits hosted without incident
Client Confidentiality & Satisfaction: Measured through direct feedback from principals and their offices; zero   breaches of privacy.
Account Penetration & Growth within assigned portfolio of key accounts and royal households.
Repeat & Referral Business from existing high-profile contacts.

6. Working Conditions
This role operates with an exceptionally high degree of autonomy and confidentiality.
Must be respond to the needs and inquiries of this clientele which may operate outside of standard business   hours.
This position is based in Riyadh but requires travel for the Red Sea / resort as per the management decision   and business needs
Travel may be required for key client meetings or to accompany high-profile site inspections.
Success is measured not only in revenue but in the flawless execution of visits and the strengthening of the   resorts reputation within this elite segment

Additional Information :

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination scheduling and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

Remote Work :

No

Employment Type :

Full-time