Front Office Host (Receptionist)

EOE/AA/Disabled/Veterans

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Position Purpose

To be a passionate host and highly collaborative member of the guest operations team who delivers brand-specific customer experiences mainly in FO but also in F&B.

Duties & Key Responsibilities

Being a Great Team Member

Come to work every day with a big smile on your face

Be a reliable and motivated member of the guest operations team

Communicate clearly and constructively with other team members to help deliver great guest experiences at our hotel.

Be a role model for others by demonstrating brand-unique passionate friendly brand-specific guest service at all times

Always deliver fair share in team tasks and support colleagues whose workload may temporarily be heavy this includes helping out in housekeeping F&B service and stewarding

Show interest in learning new skills and acquire new knowledge every day

Provide constructive suggestions/feedback to your Line Manager on products processes and procedures to contribute to our continuous improvement efforts

Be aware of planned team meetings and learning sessions and attend as required

Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day

Volunteer to participate in company campaigns like Travel with Purpose or TM committees

Execute duties as assigned by the Guest Operations Manager FO Team Leader and Supervisors

Front Office Specifics

Organise the work area to be able to deliver brand-specific customer service from welcome to good-bye

Deliver exceptional customer service in all shifts (early late night) and enrol Hilton Honors members

Demonstrate an awareness of guest priorities anticipate needs build rapport and resolve guest problems very quickly

Close guest transactions on FO effectively solicit feedback and deliver a memorable goodbye (checkout)

Stay up-to-date in terms of received Guest Feedback (SALT Social Media)

Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service

Duties of a FO Host when scheduled to work in F&B can include the order-taking delivery of any food and/or beverage items and clearing of tables