Spa Receptionist
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
03-11-2025
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
The Spa Receptionist serves as the first point of contact for guests visiting the spa. This role is responsible for creating a warm and welcoming environment handling all front desk operations efficiently managing appointments and ensuring exceptional guest service throughout the spa experience.
Key Responsibilities:
Guest Services
Greet guests in a professional friendly and welcoming manner.
Provide detailed information about spa services treatments and facilities.
Handle check-in and check-out procedures for spa guests.
Assist guests with inquiries special requests and product recommendations.
Ensure guest satisfaction by addressing feedback promptly and professionally.
Reservations & Scheduling
Manage spa booking system scheduling appointments accurately and efficiently.
Coordinate with therapists and technicians to ensure smooth daily operations.
Confirm appointments and follow up on cancellations or rescheduling.
Administrative & Front Desk Duties
Handle phone calls emails and walk-in inquiries.
Maintain accurate guest records and service history.
Process payments issue receipts and reconcile daily cash/credit transactions.
Maintain cleanliness and presentation of the reception and waiting areas.
Sales & Promotion
Promote spa services packages and retail products to maximize revenue.
Support marketing campaigns and special promotions.
Track and report daily sales and booking statistics.
Qualifications :
Qualifications & Skills:
Education: High school diploma or equivalent; diploma/certificate in hospitality or spa management preferred.
Experience: Minimum 12 years in a receptionist or customer service role (experience in a spa salon or hospitality environment preferred).
Skills:
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficient in POS systems and booking software (e.g. Mindbody Zenoti or equivalent).
Professional appearance and demeanor.
Customer-oriented with a focus on providing exceptional service.
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- طب الأسنان
- تسويق العلامة التجارية
- دعوى قضائية
- استيراد
- تحقيقات الحوادث
عن الشركة
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... اعرض المزيد
