Implementation Engineer
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 12 يوم
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Tonkean is the worlds first totally customizable process experience platform. With Tonkean you can create intelligent personalized automations that integrate with every app or system your organization uses. You can cultivate an employee experience that democratizes access to innovative technologies traditionally only available to highly trained developers. You can enable employees to focus more fully on high-value tasks because you can enable them to automate low-value tasks. You can create inbox solutions that automatically analyze prioritize and route unstructured requests coming from any source and you can track the status of action items as employees collaborate across teams to complete them. And you can design processes that employees are guaranteed to adopt and benefit from no matter their technical acumen because Tonkean meets employees where they areeliminating the need for change managementand is 100% no-code.
At Tonkean we believe that all thiscompliance efficiency operational excellencerequires high levels of process adoption. But to ensure high levels of process adoption you need to create processes that provide a great employee experience: that serve employees needs understand their preferences and solve their problems.
To that end you need a barrier-breaking technology partner. Thats what Tonkean seeks to be.
ROLE OVERVIEW
Platform Builder & Configuration Specialist
The Implementation Engineer is a technical expert who brings Tonkean solutions to life by building and configuring workflows based on designs created by the Implementation Architect with collaborative consultation from you. You will leverage deep product expertise to implement tailored solutions connect systems and ensure the platform performs flawlessly. This role is hands-on with the Tonkean platform and requires strong troubleshooting creative problem-solving and a passion for building scalable automation and custom applications.
This role is ideal for someone who loves working with platforms that can solve any business process problem APIs and solving real-world process challenges through highly configurable tools and features.
WHAT YOU WILL WORK ON
- Build configure and test solutions in Tonkean based on detailed solution designs provided by Implementation Architects.
- Provide demos to your client whether they are internal to Tonkean or external to the client. Leverage APIs webhooks and integrations to connect systems and automate workflows end-to-end.
- Troubleshoot technical challenges optimize configurations and ensure performance meets expectations.
- Collaborate with the customer and Architect to iterate on builds as new insights emerge.
- Define and document implementation best practices reusable components and technical templates.
- Serve as the subject matter expert on the Tonkean platform pushing the boundaries of whats possible with the platform now and reinforcing with the Product Team what should be possible in the future.
- Support customers during UAT Hypercare and go-live phases ensuring a smooth transition and high adoption.
ABOUT YOU
- 4 years in implementation solutions engineering or platform configuration roles.
- Deep understanding of no-code/low-code platforms APIs and enterprise systems.
- Strong troubleshooting skills; comfortable solving novel technical challenges.
- Proven experience with troubleshooting technical problems where the answer isnt obvious or Google-able
- Experience implementing SaaS solutions in complex environments.
- Experience running projects where the roadmap/checklist is not out-of-the-box templatized and will vary for every clients custom situation.
- Familiarity with CRUD operations webhooks JSON and basic scripting logic.
- Comfortable working cross-functionally with product customer success and design teams.
- Startup mindset with the ability to build scalable processes in a fast-paced environment.
- Confidence in demoing built solutions and communicating how and why certain configuration steps were taken.
OUR VALUES
- There Is Always A Way. At Tonkean we believe that nothing is impossible. There is a solution to every problem - you just need to find it.
- Think People First. We believe in investing in empowering and prioritizing people. We work as a team and win as a team. We listen with purpose as we speak with courage. We believe in diversity. We always ask ourselves: Is this giving value to our customers Is this improving our team Is this helping me be better
- Start With Why And Fail Fast. We believe that progress is the only way forward; that action is always better than no action; that innovation requires bravery. We believe that every worthwhile how starts with an important why. If you know the why and you can learn from it Its never a failure. It is the operational cost of progress.
- No BS. To matter you must - stay focused keep it simple and always move the needle. We dont have time for BS. We dont waste energy; we prioritize efficiency; we stay focused; and we always try to optimize for whats important.
Tonkean welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving for future challenges. Even if you dont meet 100% of the qualifications for this job we strongly encourage you to apply.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
المهارات المطلوبة
- أكاديميون
- Apache Tomcat
- DCOM
- التصنيع
- الخدمات المصرفية والمالية
- حفظ الملفات
عن الشركة
Tonkean’s Intelligent Process Orchestration Platform seamlessly wraps around existing policies and systems, allowing internal teams to do more with what they already have. Use AI to maximize adoption, compliance, and efficiency—with no change management and no code.
