Support Specialist II, Billing
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 17 يوم
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Vimeos Customer Support team is searching for a hardworking technical passionate and analytical independent contributor to join our Support efforts as a Support Specialist II - Billing. The ideal candidate will thrive in a fast-paced environment and have a passion for deep-diving into technical troubleshooting and providing the highest quality responses to incoming user questions.
This role requires being at the office 1-2 days a week.
This role will report to a Customer Support Manager and will contribute directly to Vimeos Support efforts with focus on troubleshooting and responding to escalated issues contributing towards insights reporting and collaborating with teammates to ensure the highest quality support.
What youll do:
- Deliver high-quality timely responses to Billing-related support tickets submitted by customers
- Collaborate with Support teammates around the globe to help manage ticket queues and troubleshoot issues reported by users as well as staff
- Contribute to support-related documentation processes and workflows
- Assist in tracking and reporting on customer pain points feature requests and other feedback to be shared with Product and Engineering stakeholders
- Become an expert in all things Vimeo so that you can effortlessly translate complicated technical concepts into direct and effective terms for customers to understand
Knowledge skills and abilities:
- 2 years in a billing-related support/customer service role/experience and a passion for achieving the highest level of customer satisfaction
- Prior experience with SaaS (Software as a Service) Billing software preferably with in-depth knowledge of recurring billing invoicing subscription management functionalities and tax calculations.
- Excellent written and spoken English communication skills.
- A knack for investigating unexpected technical issues and determining the cause(s).
- Ability to support our global customer base in a 24/7/365 environment.
- A quick learner who thrives in a fast-paced high-energy environment.
- Experience in an omnichannel support organization providing support via tickets phone and chat.
- Proactive mindset in approaching day-to-day work.
- Experience with Zendesk or other ticketing systems is a plus.
- Familiarity with video technology and other technical concepts is a plus.
#LI-MM1
About Us:
Required Experience:
IC
المهارات المطلوبة
- Medical Collection
- الحسابات المدينة
- Athenahealth
- ICD-10
- Medical Coding
- 10 Key Calculator
- Detailing
- ICD-9
- Medical Billing
- Microsoft Excel
- CPT Coding
- Medicare
عن الشركة
Vimeo was born in 2004, created by a group of filmmakers who wanted an easy and beautiful way to share videos with their friends. Word started to spread, and an insanely supportive community of creators began to blossom. Now Vimeo is home to more than: 150,000,000 CREATORS WORLDWIDE
