Senior Manager, Client Success
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت منذ أكثر من 30 يومًا
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
About Hello Heart:
Hello Heart is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With Hello Heart users take steps to control their risk of heart attacks and stroke the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of Hello Heart have seen meaningful drops in blood pressure cholesterol and even weight. Recognized as the digital leader in preventive heart health Hello Heart is trusted by more than 130 leading Fortune 500 and government employers national health plans and labor organizations. Founded in 2013 Hello Heart has raised more than $138 million from top venture firms and is a best-in-class solution on the American Heart Associations Innovators Network and CVS Health Point Solutions Management platform. Visit for more information.
About the role:
The Senior Manager Client Success is a critical member of the Customer Success team leading the companys strong mission to make Hello Hearts users healthy and deliver an exceptional customer experience. This role will be a great fit for you if you are passionate about making a difference in members health energized by delivering high customer satisfaction and think strategically about customer relationships.
Responsibilities:
- Lead Hello Hearts key accounts with end-to-end ownership of client lifecycle for Fortune 500 clients including but not limited to member adoption account retention and growth
- Strong executive presence with ability to present the Hello Heart value proposition
- Own all aspects of customer renewals revenue retention and growth
- Develop relationships with customers at the senior and C-Suite level that provide insight into their company goals and strategies
- Collaborate with cross-functional stakeholders to align customer goals with organizational priorities driving retention product adoption and measurable business outcomes.
- Contribute to product roadmap planning providing an important customer and user voice work with the product team on identifying the ideal user experience and champion new product offerings with your customers
Qualifications and Experience:
- 4 years of applicable customer success/account management experience gained within population health digital health and healthcare
- Ability to develop strategic customer strategies to support customer growth and retention
- Proven track record exceeding ARR goals and client satisfaction across a book of business
- A strong team player who can work with multiple functions within the company with the ability to effectively escalate to leadership matters that have a strategic impact
- Stellar written verbal communication and presentation skills
- Highly organized able to multitask and easily adaptable to change
- Entrepreneurial self-sufficient and thrives in fast-paced environments; start-up experience highly preferred
- Willing to travel 40%.
- Strong preference for candidates based in the Central Time Zone
The US base salary range for this full-time position is $145000.00 to $160000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors including job-related skills experience and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary and bonus only and do not include equity or benefits.
Hello Heart has a positive diverse and supportive culture - we look for people who are collaborative creative and courageous. Oh and if you want to see some recent evidence of the fun things we do at Hello Heart check out our Instagram page.
Required Experience:
Senior Manager
المهارات المطلوبة
- خدمة العملاء
- Client Expectations
- Client Requirements
- Client Support
- خطط العمل
- Issue Resolution
- إدارة الحساب
- علاقات العملاء
- تقديم الخدمات
- خدمة العملاء
- Client Satisfaction
- إدارة العملاء
- إجراءات
- Service Level Agreements
- عملاء جدد
عن الشركة
Hello Heart’s digital coaching app helps people manage heart health, and drives high employee engagement while potentially reducing medical claims costs.
