About the Position
We are looking for a Customer Analyst to join our team.
This is a critical role that combines business analysis daily support for our customers and process improvement.
Key Responsibilities
Report Analysis and Control Execution: Analyzing reports identifying and flagging required actions and executing them to streamline operations with our customers and service personnel. This includes performing various control processes.
Key Account Support: Serving as a central point of contact for key customers including for purchase orders managing processes for building and renewing orders submitting invoices and reports and providing ongoing support.
Report Generation: Creating and sharing operational and invoicing reports for big customers.
Data Quality Improvement: Improving data quality mapping and reconciliation between different data sources.
Development of Analytical Tools: Building reports and Dashboards to adapt required processes.
Back Office Process Optimization: Mapping building and improving Back Office operational processes to enable growth and scale using different tools to automate processes.
Qualifications :
Mandatory Requirements
Education: Bachelors degree in Business Administration or another relevant field.
Experience: 1-2 years of experience in the field.
Systems: Extensive knowledge of information systems and ERP systems.
Analytical Tools: Extensive knowledge of Google Workspace tools; proficiency in Excel (including data models and scripting); and expertise in PowerBI including building reports and dashboards from scratch.
Process Improvement: Experience in process mapping proposing improvements and implementing them.
IT characterization and Changes: Experience in writing IT process specifications and working with IT experts managing changes and testing.
Structured Work Environment: Familiarity and proficiency with structured process environments and internal controls.
Interpersonal Skills: High interpersonal ability.
Additional Information :
Benefits
Benefits and salary will be discussed in detail during the first interview stage.
Working model
The position requires working from the office 5 days a week. Our office is in Hevel Modiin Industrial Park (Shoham).
Remote Work :
No
Employment Type :
Full-time
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