Call Centre Specialist - 1 year contract
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
20-10-2025
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
- Provide customer support in both Arabic and English via phone email and chat.
- Assist clients with insurance policy inquiries coverage details premium payments renewals and claims.
- Explain insurance products and services clearly and accurately to Arabic-speaking customers.
- Handle policy updates cancellations and documentation requests efficiently.
- Support customers through the claims filing process and follow up on claim status.
- Record all customer interactions and updates in CRM systems with accuracy.
- Ensure full compliance with company policies regulatory standards and confidentiality protocols.
- Collaborate with internal departments (claims underwriting sales) to resolve customer issues.
- Identify opportunities to cross-sell or upsell insurance products when appropriate.
- Deliver professional and empathetic service to enhance customer satisfaction and retention.
Employment type- outsource for 1 year (extension depending upon the project scope)
Must be open to working Rotatiotal shifts
المهارات المطلوبة
- قوانين الشركات
- قيادة السيارة
- هندسة التصميم
- مفاتيح التحكم الكهربائية
- الخدمات الاستشارية
