Reservation Manager

جدة - السعودية

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت منذ أكثر من 30 يومًا

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

We are seeking a dynamic and experienced Reservation Manager to join our team in Jeddah Saudi Arabia. As a key member of our hospitality management team you will be responsible for overseeing all reservation activities maximizing revenue and ensuring high occupancy rates while delivering exceptional customer service.

Lead and supervise the reservations team providing training support and guidance to ensure consistent high-quality service
Develop and implement strategies to optimize occupancy rates and revenue generation
Collaborate with other departments to create and manage reservation policies and procedures
Analyze market trends and competitor activities to inform pricing and promotional strategies
Manage and maintain the propertys reservation system ensuring accuracy and efficiency
Handle complex reservation inquiries and resolve customer issues promptly and professionally
Generate regular reports on occupancy revenue and other key performance indicators
Work closely with the sales and marketing teams to support promotional activities and special events
Ensure compliance with all relevant hospitality industry regulations and company policies
Continuously seek opportunities to improve reservation processes and enhance guest satisfaction
Develop and maintain relationships with key corporate clients and travel agencies to drive bookings
Implement upselling techniques to maximize room revenue and enhance guest experiences
Conduct regular performance reviews and provide feedback to reservation team members
Stay updated on industry trends and technological advancements in reservation systems
Coordinate with the housekeeping department to ensure accurate room inventory management

Qualifications :

Proven experience of 5 years in a leadership role within hotel reservations or a similar hospitality setting
Bachelors degree in Hospitality Management Tourism or a related field; Masters degree preferred
Strong proficiency in reservation management systems (e.g. Opera Amadeus) and revenue management principles
Excellent analytical and problem-solving skills with a data-driven approach to decision-making
Outstanding communication and interpersonal skills with the ability to lead and motivate a team
Demonstrated ability to manage multiple priorities in a fast-paced environment
Strong customer service orientation with a commitment to delivering exceptional guest experiences
Proficiency in Microsoft Office suite particularly Excel for data analysis and reporting
Fluency in English; additional language skills especially Arabic would be highly advantageous
Knowledge of local hospitality industry trends and cultural norms in Saudi Arabia
Positive attitude attention to detail and a strong drive for results
Flexibility to work varying shifts including weekends and holidays as required
Certified Revenue Management Executive (CRME) certification or willingness to obtain within the first year of employment
Experience with customer relationship management (CRM) software and marketing automation tools
Proven track record of implementing successful revenue optimization strategies
Strong financial acumen with the ability to create and manage budgets
Experience in cross-cultural communication and managing diverse teams
Familiarity with digital marketing techniques and their application in the hospitality industry

Additional Information :

Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

Remote Work :

Employment Type :

Full-time

Lead and supervise the reservations team providing training support and guidance to ensure consistent high-quality service
Develop and implement strategies to optimize occupancy rates and revenue generation
Collaborate with other departments to create and manage reservation policies and procedures
Analyze market trends and competitor activities to inform pricing and promotional strategies
Manage and maintain the propertys reservation system ensuring accuracy and efficiency
Handle complex reservation inquiries and resolve customer issues promptly and professionally
Generate regular reports on occupancy revenue and other key performance indicators
Work closely with the sales and marketing teams to support promotional activities and special events
Ensure compliance with all relevant hospitality industry regulations and company policies
Continuously seek opportunities to improve reservation processes and enhance guest satisfaction
Develop and maintain relationships with key corporate clients and travel agencies to drive bookings
Implement upselling techniques to maximize room revenue and enhance guest experiences
Conduct regular performance reviews and provide feedback to reservation team members
Stay updated on industry trends and technological advancements in reservation systems
Coordinate with the housekeeping department to ensure accurate room inventory management

Qualifications :

Proven experience of 5 years in a leadership role within hotel reservations or a similar hospitality setting
Bachelors degree in Hospitality Management Tourism or a related field; Masters degree preferred
Strong proficiency in reservation management systems (e.g. Opera Amadeus) and revenue management principles
Excellent analytical and problem-solving skills with a data-driven approach to decision-making
Outstanding communication and interpersonal skills with the ability to lead and motivate a team
Demonstrated ability to manage multiple priorities in a fast-paced environment
Strong customer service orientation with a commitment to delivering exceptional guest experiences
Proficiency in Microsoft Office suite particularly Excel for data analysis and reporting
Fluency in English; additional language skills especially Arabic would be highly advantageous
Knowledge of local hospitality industry trends and cultural norms in Saudi Arabia
Positive attitude attention to detail and a strong drive for results
Flexibility to work varying shifts including weekends and holidays as required
Certified Revenue Management Executive (CRME) certification or willingness to obtain within the first year of employment
Experience with customer relationship management (CRM) software and marketing automation tools
Proven track record of implementing successful revenue optimization strategies
Strong financial acumen with the ability to create and manage budgets
Experience in cross-cultural communication and managing diverse teams
Familiarity with digital marketing techniques and their application in the hospitality industry

Additional Information :

Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

Remote Work :

Employment Type :

Full-time

اعرض المزيد

المهارات المطلوبة

Multi-line Phone Systems
إدخال البيانات
خدمة العملاء
Hotel Experience
Taleo
Hospitality Experience
Computer Skills
Guest Relations Experience
إدارة العائدات
خدمات النزلاء
مفاوضات العقد
Phone Etiquette

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عن الشركة

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد

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