Senior UX Researcher

الرياض - السعودية

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت منذ أكثر من 30 يومًا

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

About the Role

Were looking for a UX Researcher whos equal parts analytical empathetic and bold someone who thrives in uncovering user insights through both structured analysis and real-world fieldwork. This role is central to ensuring that every HungerStation product decision is backed by deep user understanding not assumptions.

Youll plan conduct and synthesize user research across all stages of the product lifecycle working closely with designers product managers and data analysts to bring user stories to life from data to documentation and from insights to action.

What Youll Do

Lead end-to-end research initiatives from defining goals and selecting methods to conducting studies synthesizing findings and communicating insights.
Conduct in-field and remote research with real users across Saudi Arabia and the wider MENA region including intercept interviews contextual inquiries and usability sessions in public spaces or on-call.
Analyze qualitative and quantitative data to identify patterns and trends in user behavior.
Balance qualitative and quantitative methods such as in-depth interviews diary studies surveys analytics deep-dives and A/B test evaluation.
Document findings thoroughly through structured reports visual frameworks and presentation decks that drive design and product decisions.
Collaborate cross-functionally with product design and analytics to ensure research insights are timely actionable and measurable.
Advocate for users by communicating insights clearly and confidently to stakeholders translating empathy into impact.
Build scalable research frameworks to improve consistency speed and rigor across the team.

Examples of Research You Might Lead

Running in-person usability sessions in Riyadhs busiest malls to test the onboarding flow for new users.
Conducting delivery rider shadowing and diary studies to understand post-order experience pain points.
Analyzing survey and app analytics data to uncover churn reasons and improve retention.
Facilitating concept testing workshops with product and design teams to validate early ideas before development.
Leading feature validation studies for new product launches or key initiatives within our Food Quick Commerce or FinTech domains.
Developing deep-dive reports on specific user segments (e.g. first-time users loyal customers or vendors) to guide domain or product strategies.

Qualifications :

Fluency in English required; Arabic proficiency mandatory
5 years of experience in UX Research or Human-Centered Design ideally within product-driven or fast-paced tech environments.
Bachelors or Masters degree in Human-Computer Interaction Psychology Design or a related field.
Expertise across qualitative and quantitative research methods such as usability testing ethnographic studies concept validation surveys and heuristic evaluations.
Strong analytical and documentation skills able to distill complex findings into clear structured reports with visual storytelling and actionable recommendations.
Excellent communication and presentation skills with the ability to influence decisions across product and tech teams.
Comfortable and confident conducting fieldwork talking to random users in public visiting vendors or running in-person sessions when needed.
Familiarity with tools such as Maze Qualtrics Dovetail Typeform Looker Excel or Google Data Studio.
Experience with design tools such as Sketch Figma or Adobe XD.
Good understanding of user-centered design principles and practices.
Ability to work collaboratively in a team-oriented environment.
Strong interpersonal skills with a collaborative mindset.
Ability to adapt to changing priorities and manage time effectively.

Additional Information :

Please include your portfolio or research case study when sharing your CV.

Remote Work :

Employment Type :

Full-time

About the RoleWere looking for a UX Researcher whos equal parts analytical empathetic and bold someone who thrives in uncovering user insights through both structured analysis and real-world fieldwork. This role is central to ensuring that every HungerStation product decision is backed by deep user ...

About the Role

What Youll Do

Lead end-to-end research initiatives from defining goals and selecting methods to conducting studies synthesizing findings and communicating insights.
Conduct in-field and remote research with real users across Saudi Arabia and the wider MENA region including intercept interviews contextual inquiries and usability sessions in public spaces or on-call.
Analyze qualitative and quantitative data to identify patterns and trends in user behavior.
Balance qualitative and quantitative methods such as in-depth interviews diary studies surveys analytics deep-dives and A/B test evaluation.
Document findings thoroughly through structured reports visual frameworks and presentation decks that drive design and product decisions.
Collaborate cross-functionally with product design and analytics to ensure research insights are timely actionable and measurable.
Advocate for users by communicating insights clearly and confidently to stakeholders translating empathy into impact.
Build scalable research frameworks to improve consistency speed and rigor across the team.

Examples of Research You Might Lead

Running in-person usability sessions in Riyadhs busiest malls to test the onboarding flow for new users.
Conducting delivery rider shadowing and diary studies to understand post-order experience pain points.
Analyzing survey and app analytics data to uncover churn reasons and improve retention.
Facilitating concept testing workshops with product and design teams to validate early ideas before development.
Leading feature validation studies for new product launches or key initiatives within our Food Quick Commerce or FinTech domains.
Developing deep-dive reports on specific user segments (e.g. first-time users loyal customers or vendors) to guide domain or product strategies.

Qualifications :

Fluency in English required; Arabic proficiency mandatory
5 years of experience in UX Research or Human-Centered Design ideally within product-driven or fast-paced tech environments.
Bachelors or Masters degree in Human-Computer Interaction Psychology Design or a related field.
Expertise across qualitative and quantitative research methods such as usability testing ethnographic studies concept validation surveys and heuristic evaluations.
Strong analytical and documentation skills able to distill complex findings into clear structured reports with visual storytelling and actionable recommendations.
Excellent communication and presentation skills with the ability to influence decisions across product and tech teams.
Comfortable and confident conducting fieldwork talking to random users in public visiting vendors or running in-person sessions when needed.
Familiarity with tools such as Maze Qualtrics Dovetail Typeform Looker Excel or Google Data Studio.
Experience with design tools such as Sketch Figma or Adobe XD.
Good understanding of user-centered design principles and practices.
Ability to work collaboratively in a team-oriented environment.
Strong interpersonal skills with a collaborative mindset.
Ability to adapt to changing priorities and manage time effectively.

Additional Information :

Please include your portfolio or research case study when sharing your CV.

Remote Work :

Employment Type :

Full-time

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Delivery Hero

As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... اعرض المزيد

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