Front Office Supervisor
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت منذ أكثر من 30 يومًا
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
We are seeking a professional and customer-focused Front Office Supervisor to join our team in Novotel Cairo El Borg Hotel Cairo Egypt. As the Front Office Supervisor you will play a crucial role in ensuring exceptional guest experiences and maintaining the highest standards of service in our hotels front office operations.
- Manage and supervise front office staff including receptionists to ensure optimal guest satisfaction
- Oversee check-in and check-out procedures ensuring accuracy and efficiency in all transactions
- Handle guest inquiries requests and complaints promptly and courteously
- Monitor and maintain the front desk area ensuring cleanliness and organization at all times
- Conduct regular shift briefings to communicate hotel activities and operational requirements
- Collaborate with other departments to ensure seamless guest experiences
- Train and mentor front office staff promoting a culture of excellence and teamwork
- Ensure compliance with hotel policies procedures and industry standards
- Analyze front office performance metrics and implement improvements as needed
- Assist in developing and maintaining positive relationships with key clients and partners
Qualifications :
- Bachelors degree in Hospitality Management Tourism or a related field
- Minimum of 2-3 years of experience in front office operations with at least 2 years in a supervisory role
- Excellent written and verbal communication skills in English.
- Strong leadership and team management abilities
- Proficiency in hotel management software and property management systems
- Exceptional customer service skills with a focus on guest satisfaction
- Ability to work effectively in a fast-paced multi-cultural environment
- Strong problem-solving and decision-making skills
- Detail-oriented with excellent organizational and time management abilities
- Flexibility to work various shifts including weekends and holidays
- Knowledge of hospitality industry standards and best practices
- Demonstrated ability to remain calm and courteous under pressure
- Experience in cash handling and financial reporting
- Proficiency in a second language is a plus
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- Ent
- الأمن الإلكتروني
- نظام مراقبة الدخول
- المحاسبة والتمويل
- القلب
- الأغذية والمشروبات
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
