Reception Supervisor
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Tamayyaz is seeking a professional and customer-focused Reception Supervisor to join our team in the historic city of AlUla Saudi Arabia. As the Reception Supervisor you will play a crucial role in ensuring exceptional guest experiences while leading and motivating our front desk team.
- Oversee daily front desk operations ensuring smooth check-ins check-outs and guest inquiries
- Lead train and mentor reception staff to maintain high standards of customer service
- Manage staff schedules assignments and performance evaluations
- Handle guest complaints and resolve issues promptly and professionally
- Coordinate with other departments to ensure seamless guest experiences
- Maintain accurate guest records and manage reservations using hotel management software
- Implement and uphold company policies and procedures
- Monitor and analyze front desk performance metrics to identify areas for improvement
- Assist in developing and implementing strategies to enhance guest satisfaction
- Ensure compliance with local regulations and safety standards
Qualifications :
- 3-5 years of experience in hotel reception or front desk operations
- Proven supervisory experience in the hospitality industry
- Strong leadership and team management skills
- Excellent communication skills in both English and Arabic
- Proficiency in hotel management software and reservation systems
- Bachelors degree in Hospitality Management or related field (preferred)
- First Aid certification (preferred)
- In-depth knowledge of Saudi Arabian hospitality standards and cultural norms
- Familiarity with AlUlas tourist attractions and local information
- Exceptional customer service skills with a focus on guest satisfaction
- Ability to work flexible hours including nights weekends and holidays
- Strong problem-solving skills and attention to detail
- Adaptability to work in a fast-paced dynamic environment
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
نوع التوظيف
دوام كامل
