Egypt Operations Counter Agent

Maersk is aiming to beamong the best logistics companies providing a higher customersatisfaction andLoyalty and is requiring for that to have customer experience teams in CX team will ensureour vision of delivering a world class Customer Experience isAnchored in empathy proactivity and value addition.

Are you a customer-oriented person who is passionate about employee experience and have high energy and strive for achieving the best in what you do to efficiently manage resolutions Then this role is for you!

We Offer

A truly international open and engaging working environment in a modern working location.
Value and team-based leadership
Improve system & process knowledge
A wide range of international career opportunities.
Opportunities for personal and professional growth in a dynamic environment.

Key Responsibilities

Timely handles all system updates required to facilitate the best possible Customer Experience on counters.
Carries out all export/import activities in a manner that will contribute to the achievement of individual and team Key performance Indicators (KPIs)
Ensures Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) are adhered to by our TPA.
Coordinates with internal counterparts when required to facilitate Counter Related activities
Investigates and clears reported Outstanding collections and Real Short Payments are collected by TPA.
Monitors and measures TPA performance and conducts periodic on-site Audits to ensure TPA meets required measurements.

Who we are looking for

Commercial experience (customer Experience or counter).
Industry experience (internal and external)
Analytical skills
Good spoken and written English
Good with numbers and MS officeExcel
Good communication skills
Ability to deliver under pressure

Commitment

Team Player

Time management

Motivated

Dedicated

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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