Tech Majlis Associate ( IT Help Desk)

الرياض - السعودية

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت منذ أكثر من 30 يومًا

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

At PwC our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance troubleshooting issues and implementing security measures.

Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.

Duties and Responsibilities:

Country Interaction/Incident Management
- Implement different processes and procedures for different categories of incidents including e.g. major incidents complex incidents low impact incidents
- Route requests for help to appropriate functions for resolution
- Inform users customers and key stakeholders of progress towards service restoration.
- Ensure that resolved incidents are properly documented and closed.
- Analyze causes of incidents inform service owners to minimize probability of recurrence and contribute to service improvement.
Country Customer Support:
- Desktop
- L1 Network
- L1 Collaboration
- L1 Printers
  - Receive and handle requests for support following agreed procedures.
  - Log incidents and support requests and maintain relevant records.
  - Respond to a broad range of support requests and reported issues by providing information to fulfill requests or enable resolution.
Country Training Champion
- Perform country training sessions.
Country Customer Satisfaction
- Ensure that customers have a positive experience with
  Tech
  Majlis
  service.
Country Project Support
- Assist in planning and executing
  Tech
  Majlis
  rollout projects and system implementations in the field in an organized and effective manner.
- Assist in planning and managing new office build outs and office moves;
Country Asset Control Management
- Use agreed procedures to create and maintain an accurate register of assets.
- Perform activities related to the administration of assets.
- Produce routine reports to assist asset management activities and decision-making.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Communication Computer Engineering Computer Program Installation Computer Programming Computer Technical Support Emotional Regulation Empathy Enterprise Architecture Incident Management and Resolution (IMR) Inclusion Information and Communications Technology (ICT) Intellectual Curiosity IT Infrastructure Upgrades IT Operations IT Operations Management IT Project Lifecycle IT Support IT Troubleshooting Object-Oriented Programming (OOP) Optimism Scripting Languages Security Protocol Analysis 6 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date

Required Experience:

Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS - Information Technology (IT)Management LevelAssociateJob Description & SummaryAt PwC our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide...