Process Expert

Maersk is going through an industry-defining transformation: We want to innovate global trade by simplifying our customers supply chains. With simple end-to-end solutions digital services and seamless customer engagement we want to enable our customers to trade and grow by transporting goods anywhere. Joining us you will play a key role in ensuring that we succeed.

We offer

Maersk is a Company where diversity and inclusion is a core part of our people strategy. At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job.

No matter your dreams and ambitions Maersk offers exciting career opportunities in a truly international working environment. You will get ample opportunity to develop your talent and take your career further and we will support you in your endeavors.

In Maersk we have a vision to become The Global Integrator of container logistics. You will join a truly ground-breaking journey striving to continuing to strengthen the focus to become a truly customer-centric company serving our customers individual needs.

Key Responsibilities

• Prompt and effective response to day to day stakeholder communication within agreed SLA and in alignment of task urgencydeadline.
• Focus on customers problem resolution scenarios with high level of ownership.
• Propose and support initiatives for continuous improvement of Customer Experience processes.
• Attend to export andor import-specific processes as assigned within the team namely:

Import-specificprocesses

• Complete import process complying with SLAs and global process design.
• Execute pre-arrival and import manifestprocess.
• Facilitate completion of documentation process closing of open exporttasks.
• Support with proactive activities that facilitate smooth cargo readiness and delivery order to ensure high levels of customer experience and avoid additionalcosts
• Work in close coordination with Area Partners on needed follow uptoensure smooth delivery of cargo to the customer as per agreed contractterms.

Export-specific processes

• Conduct Vessel reconciliationCRVR and manifest process as per processdesign.
• Support with proactive activities that facilitate documentation and cargorelease.
• Work in close coordination with Area Partnerslocal focal to improve downfalls.

Who we are looking for;

Suitable university degree.

Customer centric mindset with focus on service orientation

Attentive to details with high sense of urgency and stress handling.

Good communication skills

Excellent Learning capability.

Excellent command of English in verbal reading and writing

Excellent command of MS-Office (Excel Word and Power Point)

Flexible to work in rotational shifts (24/7 environment) when required.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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