Process Controller (PCO)

Opportunity

At APM Terminals a global leader in port and terminal operations we enable global trade and drive sustainable growth. As part of the A.P. Moller-Maersk Group we connect economies and communities worldwide. Our success is built on innovation collaboration and a strong commitment to continuous improvement.

APM Terminals MedPort Tangier is one of the most advanced efficient and safest container terminals in the world ranked among Africas leading ports and within the worlds top 50. Since officially starting operations in 2019 we have been developing a diverse team of experienced professionals and young talents creating opportunities to grow and succeed in a truly global environment.

Purpose

The Operations Controller plays a critical role in ensuring smooth efficient and safe vessel yard and gate operations. By monitoring live activities resolving exceptions and coordinating across functions in the Integrated Operations Center (IOC) this role ensures the highest productivity levels while supporting continuous improvement and knowledge transfer.

We offer

At APM Terminals we foster a culture of learning collaboration and innovation. Guided by LEAN principles we empower our teams to identify improvements build their skills and grow their careers. Join us and become part of a workplace where operational excellence and your professional development go hand in hand.

Key responsibilities

• Monitor live vessel yard and gate operations to ensure seamless execution and achievement of operational targets.
• Ensure work instructions are carried out without interruption and proactively optimize equipment deployment through systems like Primeroute or crane pooling.
• Act as the first line of support for operational exceptions coordinating with RCCs QCCs and other stakeholders to maintain productivity.
• Handle equipment stops (ShCs DSTSs ARMGs) and collaborate with other IOC functions for quick resolution.
• Conduct root cause analyses on operational failures (including systems-related) and follow through on corrective actions.
• Support continuous improvement initiatives performing checks on short-term operational plans and recommending corrective actions.
• Train new PCOs ensuring effective knowledge transfer and capability building within the team.
• Collaborate closely with the planning function to ensure alignment and operational efficiency.
• Ensure strict compliance with terminal safety rules addressing unsafe behavior or practices immediately.
• Contribute actively to projects that drive efficiency productivity and process optimization.
• Perform other duties as assigned by management.

Were looking for

Lean-minded: Someone who thrives in dynamic environments pays attention to detail solves problems quickly and drives continuous improvement in every task.

• Masters degree in Information Technology Automation Industrial Mechanical or Electrical Engineering (or related field).
• Knowledge or experience in software development is an advantage.
• Lean & Six Sigma certification is highly valued.
• Previous experience in automated production manufacturing or terminal operations is a plus.
• Strong understanding of safety regulations safe working procedures and material handling practices.
• Excellent analytical skills with the ability to resolve issues in a short timeframe.
• Strong planning and organizational skills with the ability to work well under pressure.
• High level of integrity teamwork and collaboration in a fast-paced environment.
• Advanced verbal and written communication skills in English (French and local language proficiency is a plus).
• Proven ability to work independently while maintaining effective relationships with colleagues and stakeholders.

Diversity Equity & Inclusion

At APM Terminals we believe diversity drives innovation and strengthens our global impact. We are committed to creating an inclusive workplace where all employees feel respected valued and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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