Senior Technical Customer Support

Job description:

As a Technical Customer Support your area of responsibility will be working directly with our worldwide customers and daily interactions with our R&D team supporting and implementing technological solutions for our clients.

You will be the main focal point for providing professional services solving integration issues creating new product configurations and helping drive our customers toward success.

Key position responsibilities:

• Technical support for
  our worldwide customers (B2B B2G).

• Review and solve incoming inquiries and issues from customers and integrators.

• Hands-on deployment of versions and patches.

• Internal support to our R&D teams.

• Provide product and system guidance to end users remotely and on-site.

• Master the product features and capabilities and provide solutions to support clients needs.

• Write product and infrastructure documentation to enhance the companys knowledge
  base.

• Mentor and support junior team members helping to build a strong and scalable support team.

Requirements:

• Active Israeli Security Clearance Level 03

• Experience in customer-facing support roles.

• Experience in SQL database like mySQL maria DB or similar

• Proficient English writing at a high level speaking fluently and confidently ability to discuss on technical topics with clients and IT/DevOps teams

• Experience in working with Linux/dockers advantage