Operations Manager MENA
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
About Toll Group
At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post
Toll manages and delivers case management and a range of associated services on behalf of the Australian Department of Home Affairs to support Refugee and Humanitarian Visa clients with the medical assessment process and subsequent travel to Australia.
We are looking for an Operations Manager based in Amman who will own and lead core operational functions including regional service delivery elements operational escalations KPI performance and service recovery processes.
Toll is proud to work on behalf of the Australian Department of Home Affairs to deliver services in support of Refugees and Humanitarian visa clients. These services support the medical assessments and subsequent travel to Australia. As an Operations Manager you will lead a team of logistics staff who operate in the field including those who are airport based to ensure that services are delivered effectively and appropriately.
As a senior member of the regional team you will directly support the Regional Manager with overall Assisted Passage Program deliverables and be a recognised 2IC supporting your region.
To be successful in this role you will likely have:
Comprehensive awareness of Refugee & Humanitarian resettlement operations and/or the delivery of services to refugees in long term host country environments
Experience with leading case management & service delivery teams in large organisations in cross border environments
Experience with identifying and resolving service delivery issues or failures
Broad experience working within global organisations (commercial or non-profit) including the management of client deliverables
Practical experience of leading operational teams in the delivery of support services to refugees.
Practical experience of managing risks and implementing strategies to mitigate those risks
Previous experience in delivering services within a Child Safeguarding Framework
Current or previous experience at leading motivating and managing diverse teams across multiple locations
What moves you
At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.
Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages ethnicities genders and abilities.
To find out more about us visit
You must be entitled to work in Jordan and be prepared to undertake pre-employment checks including a criminal history check and medical.Required Experience:
Manager
نوع التوظيف
دوام كامل
