ServiceNow Developer â ITSM, CSM, ITOM
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
VAM Systems is currently looking for ServiceNow Developer ITSM CSM ITOM for our Bahrain operations with the following skillsets and terms & conditions:
Years of Experience: 4years
Skills:
1. ITSM Workflow Enhancement and Automation
* Review and optimize existing ITSM workflows (Incident Problem Change Request).
* Identify repetitive tasks and implement automation using Flow Designer and IntegrationHub.
* Introduce AI/ML capabilities for predictive analytics and intelligent ticket routing.
2. Enhancement of All ITSM Modules
* Conduct a gap analysis of current ITSM modules (Incident Problem Change CMDB etc.).
* Implement best practices and align with ITIL standards.
* Improve user interface and experience for ITSM modules.
* Ensure proper configuration of SLAs notifications and reporting.
3. CSM Workflow Enhancement and Expansion
* Review current CSM workflows and identify areas for improvement.
* Design and implement new workflows based on business requirements (so far 8 workflows).
* Note: This will require additional licenses and may incur separate costs.
* Ensure seamless integration with ITSM and other ServiceNow modules.
4. Asset Management and Integration
* Enhance IT Asset Management (ITAM) capabilities.
* Map assets to services and configuration items (CIs) in CMDB.
* Integrate asset data with ITSM modules for better visibility and control.
* Automate asset lifecycle processes (procurement deployment retirement).
Remote Work :
No
Employment Type :
Full-time
نوع التوظيف
دوام كامل
