Managed Services Support Professional Exchange

Business Overview:

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia founded in 1993.

As a fully Saudi-owned company we have established ourselves from a startup business to a market leader offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains including Microsoft AWS ManageEngine and Zoho Solutions ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience Alnafitha IT has successfully completed more than 4000 projects serving over 3000 satisfied customers and collaborating with 65 partners.

Our commitment to excellence is evident in our customer-centric approach which emphasizes engagement collaboration and a relentless pursuit of quality in every interaction.

Our vision is to be the Kingdoms most customer-centric provider for digital transformation and consultation fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT we believe in empowering our employees and nurturing their growth which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients expectations.

Job Summary/Objective
The Managed Services Engineer Exchange Professional is responsible for delivering reliable secure and efficient managed services across Exchange M365 and core infrastructure. This role ensures operational excellence by supporting administering and optimizing systems to maintain business continuity data protection and compliance.

Key Responsibilities:

Service Management & Technical Support

Provide service management and operations for Infrastructure Exchange and M365 to ensure continuous service availability stability and business productivity.

Deliver L2/L3 technical support for end users and backend systems to resolve incidents efficiently reduce downtime and improve user satisfaction.

Proactively respond to alerts and monitoring notifications to prevent service disruptions and address issues before escalation.

Platform Administration & Optimization

- Administer and configure Azure Active Directory and Microsoft 365 services to support identity and access management and ensure secure service delivery.

- Monitor and manage AD synchronization between on-premises and Azure AD to maintain identity consistency across hybrid environments.

- Conduct quarterly performance optimization activities to enhance system performance resource utilization and service stability.

- Security & Compliance

- Maintain and enforce M365 security strategies policies and procedures to align with the organizations security posture and compliance mandates.

- Apply geographic-based conditions MFA and least privileged access to safeguard access control and reduce risk exposure.

- Analyze logs and alerts for phishing malware and fraud using Proof-point to protect the organization from advanced email threats and minimize attack surfaces.

- Backup & Data Protection

- Manage and configure Veeam cloud-based backup for M365 to ensure data recovery readiness and business continuity.

- Control and monitor data backup retention and recovery operations to meet SLAs and data governance requirements.

- Infrastructure Management

- Install monitor and configure Windows Server roles (AD DNS DHCP WSUS File/Print) to ensure core infrastructure services are operational and up to date.

- Manage accounts groups and enforce security policies via Group Policy Objects (GPOs) to standardize user environments and enforce IT security baselines.

- Oversee virtual infrastructure and ensure reliable data protection to optimize resource allocation and maintain system resiliency.

- Vendor Coordination & Strategic Planning

- Coordinate with suppliers for support and warranty claims to ensure timely resolution of hardware/software issues and maintain SLAs.

- Recommend system enhancements and contribute to IT budget planning to support long-term infrastructure scalability and cost-efficiency.

- Negotiate and manage contracts with vendors and consultants to ensure quality services and alignment with business goals.

Requirements

Qualifications

• Education: Bachelors degree in computer science or equivalent discipline.
  
• Experience: 6-10 years of experience in Microsoft Infrastructure Exchange and M365 environments.
  
• Strong knowledge of Microsoft Exchange Online Active Directory Azure AD M365 Group Policy SCCM and WSUS.
  
• Basic familiarity with Azure IaaS virtual infrastructure and Veeam backup.
  
• Experience with networking fundamentals (TCP/IP DNS DHCP VPNs VLANs).
  
• Experience with Proofpoint or similar security tools for email threat management.
  
• Microsoft 365 Certified: Messaging Administrator Associate
  
• Microsoft Certified: Azure Administrator Associate
  
• Microsoft Certified: Enterprise Administrator Expert
  
• Veeam Certified Engineer (VMCE)
  
  

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION:

Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race color creed national origin ancestry religion age citizenship sex marital or veteran status disability or handicap sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ and advance in employment qualified women minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities in accordance with the Saudi and Egyptian employment laws