Assistant Manager, Real Estate and Administration (Management Information Systems), Real Estate & Administration at the African Export Import Bank (Afreximbank)

JOB TITLE: Assistant Manager Real Estate and Administration (Management Information Systems) Real Estate & Administration

JOB LOCATION:Cairo Egypt

JOB DETAILS:

• The Assistant Manager Real Estate and Administration (Management Information Systems MIS) is responsible for overseeing the development implementation and maintenance of Management Information Systems (MIS) within the Real Estate and Administration department.
• The role ensures efficient data management seamless IT operations system upgrades troubleshooting and user support while ensuring compliance with international best practices QHSE standards and Bank policies.
• The incumbent will work closely with the IT department to maintain system integrity analyze data for informed decision-making and continuously improve MIS infrastructure and reporting mechanisms.

Database & Network Connectivity:

• Collaborate with the IT department to develop a Bank-wide centralized Management Information System (MIS) that provides timely and accurate information to support decision-making.
• Set up and manage an IT Help Desk ticketing system ensuring all tickets are successfully resolved in a timely and professional manner.
• Monitor and oversee the implementation and maintenance of all systems ensuring service providers meet operational requirements for upgrades testing and version control of database systems.
• Conduct comprehensive evaluations and provide recommendations to the COO ensuring all MIS functionalities align with service level agreements (SLAs) operational compliance requirements and industry standards.

Data Analysis & Helpdesk Management:

• Extract collect and analyze performance-related data from various sources ensuring alignment with pre-agreed KPIs to produce accessible meaningful and actionable reports.
• Utilize statistical techniques to interpret data trends identify inefficiencies and support decision-making processes for the Real Estate and Administration Department.
• Serve as the primary information resource for Bank staff regarding performance measurements and MIS functionalities.
• Document all MIS-related processes and conduct training sessions for new staff ensuring efficient utilization of Bank systems.
• Perform troubleshooting on system-related issues ensuring that all problems are resolved in a timely and professional manner while adhering to pre-designed procedures and Bank standards.
• Submit periodic progress reports to the COO summarizing MIS performance challenges and recommendations for enhancements or upgrades.
• Enforce communication protocols to align all IT-related messaging with organizational policies and goals.
• Review and validate feedback from stakeholders to continuously enhance MIS service delivery and user experience.
• Encourage innovation within the team staying up to date with industry trends and best practices to improve MIS infrastructure and operations.

Team Management & Leadership:

• Define and communicate key responsibilities and best practices to ensure efficient MIS operations and timely delivery of reports.
• Evaluate train and direct team members ensuring regular performance assessments to achieve departmental KPIs.
• Establish clear workflows and operational guidelines to streamline system management troubleshooting and reporting.
• Ensure that strategies and processes are in place to support the departments objectives and pre-agreed service level agreements.
• Foster collaboration and teamwork encouraging continuous learning and innovation among team members.
• Promote trust and accountability by setting clear expectations creating a space for contributions inspiring team members accepting mistakes as learning opportunities and focusing on continuous improvement.

Other Responsibilities:

• Perform other duties as required by management or the evolving needs of the role.

Requirements
Qualifications:

• Education: Masters degree in Computer Science or any related field.
• Certifications:
  • PMP certification is preferred.
  • Specialized training in database management IT systems or related areas is an added advantage.

Knowledge & Experience:

• Experience Required: Total Years of Experience: 610 years.
• Technical Skills:
  • Proficiency in Microsoft Office applications (Word Excel PowerPoint and Outlook).
  • Strong SQL skills.
  • Expertise in data analysis and database management.
  • Hands-on experience in installing configuring documenting testing training and implementing new applications and systems.
  • Solid knowledge of computer hardware and software including applications and programming.

HOW TO APPLY
To apply for the ongoing African Export-Import Bank (Afreximbank) Job recruitment visit theAPPLICATION PORTALto submit your application!