Field Service Engineer

Job Title

Job Description

Job title:
Multimodality Field Service Engineer Cairo

Your role:

Delivers technical support and maintenance services to customers performing troubleshooting repair and installation of products and services with moderate independence while adhering to regulatory guidelines and company standards.
Documents service activities in detail including diagnostics resolutions test procedures and case status ensuring accuracy and completeness to maintain transparency and traceability.
Works under direct supervision following established processes and using independent judgment to ensure compliance with operational policies and the delivery of consistent high-quality service.
Tracks and records customer interaction time parts usage and service outcomes in real-time with high accuracy contributing to operational efficiency and accountability.
Prepares for service visits by diagnosing issues organizing necessary parts and formulating clear action plans striving for first-visit resolution to enhance customer satisfaction and service effectiveness.
Assists in addressing customer escalations complaints and feedback coordinating the implementation of action plans to resolve issues efficiently and maintain customer trust.
Executes service tasks in the field utilizing diagnostic tools and troubleshooting techniques while managing more complex issues and ensuring smooth operation and reliability of products.
Supports business growth by identifying potential sales opportunities or value-added services during field service visits actively engaging with customers to enhance overall service delivery.
Expands knowledge of assigned products and services continuously seeking opportunities for improvement in service delivery to maintain high standards of customer support and technical expertise.

Youre the right fit if: (4 x bullets max)
1. From 7 to 10 experience
2. experience in IT Network Diagnosis System Connectivity Remote Service within Engineering Medical Science related environment or equivalent with Vocational Education OR no prior experience with bachelors degree.
3. Biomedical Engineering Electronic Engineering and Electrical Engineering

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If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here