Business Relationship Manager

Key Responsibilities:

• Act as the primary contact for external partners including TPAs healthcare providers and regulatory stakeholders.

• Support relationship-building initiatives and ensure timely responses to Dhamani team queries or requests.

• Assist in preparing and submitting required data and reports to FSA in related to Dhamani daily/monthly/yearly reports.

• Ensure data accuracy and consistency in regulatory member data submissions..

• Monitor and flag any data discrepancies coordinating resolution with related to any member missing information rejection reports.

• Receive document and resolve member and partner complaints.

• Ensure all complaints are addressed in line with regulatory requirements and internal policies.

• Coordinate with the internal complaints unit and the FSA to ensure proper closure of complaints.

• Support local data management in line with our data localization roadmap and regulatory expectations.

• Manage access to locally stored documents and reports for audits or inspection visits.

• Serve as Cignas official representative in Dhamani-related meetings.

• Attend working groups regulatory update sessions and coordination discussions with Dhamanis teams.

• Ensure access to Oman policies claims complaints commissions paid etc. for regulatory audit purposes.

• Maintain readiness for regulatory audits by ensuring data is available and easily accessible from the branch.

• Oversee the renewal of official licenses and government certificates.

• Perform other tasks as assigned to support the regulatory operational and customer service functions of the organization.

About Cigna Healthcare

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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