Branch Supervisor
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Branch Supervisor at Neonism SAL
The Branch Supervisor at Neonism SAL plays a crucial role in supervising daily transactions (cash and digital operations) ensuring smooth and accurate handling of all financial transactions in compliance with EVO e-wallet procedures. This role entails managing a team of cashiers monitoring cash flow enforcing internal controls and ensuring exceptional service delivery. The Branch Supervisor serves as the key link between the cashiering team and branch management.
Key Responsibilities:
- Supervise and coordinate the daily activities of cashiers to ensure efficient and compliant operations.
- Review authorize and monitor high-value transactions and cash limits
- Continuously monitor agents digital vs physical currency to ensure the operations continuity as per the predefined agent procedures
- Ensure proper implementation of cash handling procedures and KYC/AML guidelines.
- Monitor cash flow perform end-of-day cash reconciliation and prepare daily branch financial summaries.
- Train coach and evaluate cashier staff to ensure high performance and adherence to company standards.
- Act as the first point of escalation for cashier-related issues or customer disputes.
- Conduct spot checks audits and risk assessments on cashier operations and records.
- Report discrepancies fraud risks or operational concerns to the Branch Manager or Treasurer.
- Maintain accurate records of branch cash position transaction logs and staff schedules.
- Ensure proper functioning of cashier systems POS machines and other operational tools.
- Support Customer Service Team in new product rollouts and customer onboarding campaigns when needed.
Qualifications and Skills:
- Bachelors degree in Business Administration Finance or related field preferred.
- Experience in teller/cash handling roles including 1 year in a supervisory or team lead position.
- Solid understanding of digital wallets financial services or fintech operations.
- Strong leadership communication and conflict resolution skills.
- Excellent numerical accuracy and attention to detail.
- Familiarity with compliance AML and financial control frameworks.
- Proficiency in POS cashier software and office tools (Excel CRM systems etc.).
Location:
- Full-time supervisor (from 9:00 am till 5:00 pm) will be trained in Sin El Fil at EVO Main Branch and will be relocated once the new branches are operational.
Remote Work :
No
Employment Type :
Full-time
نوع التوظيف
دوام كامل
