Front Office Supervisor
نُشرت في :
12-06-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
We are seeking a professional and customer-focused Front Office Supervisor to join our team in Novotel Cairo El Borg Hotel Cairo Egypt. As the Front Office Supervisor you will play a crucial role in ensuring exceptional guest experiences and maintaining the highest standards of service in our hotels front office operations.
- Manage and supervise front office staff including receptionists to ensure optimal guest satisfaction
- Oversee check-in and check-out procedures ensuring accuracy and efficiency in all transactions
- Handle guest inquiries requests and complaints promptly and courteously
- Monitor and maintain the front desk area ensuring cleanliness and organization at all times
- Conduct regular shift briefings to communicate hotel activities and operational requirements
- Collaborate with other departments to ensure seamless guest experiences
- Train and mentor front office staff promoting a culture of excellence and teamwork
- Ensure compliance with hotel policies procedures and industry standards
- Analyze front office performance metrics and implement improvements as needed
- Assist in developing and maintaining positive relationships with key clients and partners
Qualifications :
- Bachelors degree in Hospitality Management Tourism or a related field
- Minimum of 2-3 years of experience in front office operations with at least 2 years in a supervisory role
- Excellent written and verbal communication skills in English.
- Strong leadership and team management abilities
- Proficiency in hotel management software and property management systems
- Exceptional customer service skills with a focus on guest satisfaction
- Ability to work effectively in a fast-paced multi-cultural environment
- Strong problem-solving and decision-making skills
- Detail-oriented with excellent organizational and time management abilities
- Flexibility to work various shifts including weekends and holidays
- Knowledge of hospitality industry standards and best practices
- Demonstrated ability to remain calm and courteous under pressure
- Experience in cash handling and financial reporting
- Proficiency in a second language is a plus
Remote Work :
No
Employment Type :
Full-time
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
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