Duty Manager
نُشرت في :
03-06-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
We are seeking a highly skilled and customer-focused Duty Manager to join our team in Baghdad Iraq. As a Duty Manager you will play a crucial role in overseeing the day-to-day operations of our hotel ensuring exceptional guest experiences and maintaining our reputation for excellence in the hospitality industry.
- Prepare for daily arrivals in terms of room allocation amenities and special requests of guests.
- Announce VIP rooms to Housekeeping and F&B departments
- Ensure VIP rooms are ready checked and all in order prior arrival
- Attend management morning briefing if needed/requested
- Take responsibility of your shift & handle situations ensure that reception team on shift is looked after and helped if needed
- Register and process check in for all arrivals
- Conduct daily briefing & ensure IQ standard is followed
- Perform Check in & Check Out at the reception
- Be part & lead in success of Circle M enrolment and assist to achieve the hotel target
- Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target
- Check online comments (Tripadvsior etc) and investigate issues then report to the manager
- Ensure guest comments are investigated and reply back to guest accordingly
- Assist in achieving TrustYou targets
- Attend guest requests and take action accordingly
- Handle guest complaints and take action immediately to ensure satisfaction is delivered
- Assist Hotel Manager on Duty when/if required
- Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon guests departure.
- Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check Paymaster daily and give feedback RDM with action taken
- Encourage rooms & breakfast upselling daily to the team and share result and feedback
- Check Hotel situation occupancy functions groups MIPs
Qualifications :
- Proven experience in a front office leadership role within the hospitality industry
- Strong leadership and communication skills with the ability to motivate and guide a team
- Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences
- Flexibility to work various shifts including mornings nights weekends and public holidays
- Proficiency in hotel management software and property management systems
- Strong understanding of hospitality industry standards and best practices
- Ability to remain calm and make decisive decisions in high-pressure situations
Remote Work :
No
Employment Type :
Full-time
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
