Quality Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
About the Role
The Quality Manager at FAENA Red Sea is responsible for overseeing the development implementation and continuous improvement of quality standards across all departments of the property. This role plays a key part in ensuring a consistently exceptional guest experience that reflects FAENAs signature of excellence and attention to detail.
Working closely with department heads and leadership the Quality Manager supports operational teams by embedding a culture of excellence accountability and innovationdriving service consistency compliance and guest satisfaction.
Key Responsibilities:
Quality Assurance & Compliance
Design implement and monitor property-wide quality assurance programs SOPs and service standards.
Conduct regular audits and inspections across all operational areas to ensure compliance with brand health safety and regulatory standards.
Track and report on KPIs related to guest satisfaction service delivery and operational consistency.
Guest Experience & Service Excellence
Analyze guest feedback (e.g. TrustYou LQA Medallia Forbes direct guest reviews) to identify trends and areas for improvement.
Lead root-cause analysis of service failures and collaborate with departments on corrective actions and guest recovery plans.
Champion a proactive guest-centric culture and partner with frontline leaders to deliver wow moments.
Training & Development
Support People & Culture in developing service training programs tied to guest feedback LQA/Forbes standards and brand pillars.
Conduct quality-focused training sessions to reinforce standards and empower staff in delivering personalized luxury experiences.
Coach and mentor departmental trainers and supervisors on service quality best practices.
Performance Monitoring & Reporting
Maintain a centralized dashboard of quality metrics feedback channels and audit results.
Present regular quality performance reviews to the leadership team highlighting wins risks and areas for improvement.
Collaborate with IT and systems teams to optimize data collection feedback loops and reporting processes.
Continuous Improvement & Innovation
Lead cross-functional initiatives to elevate service standards and operational efficiency.
Keep abreast of industry best practices and apply relevant innovations to enhance the FAENA guest journey.
Facilitate brainstorming sessions and quality improvement projects with various departments.
Qualifications :
Proven experience (minimum 57 years) in Quality Management Guest Experience or Operational Excellence ideally within the luxury hospitality sector.
Strong knowledge of international service and quality standards including LQA Forbes ISO and HACCP.
Demonstrated ability to analyze guest feedback performance data and audit results to drive continuous service improvement.
Exceptional attention to detail critical thinking and problem-solving skills with a focus on service consistency and operational compliance.
Strong interpersonal and communication skills with a collaborative leadership style that builds trust and engagement across all levels.
Experience working with guest feedback and audit platforms (e.g. Medallia TrustYou) and familiarity with performance measurement tools and dashboards.
Culturally aware and emotionally intelligent with a high degree of discretion and professionalism in guest and team interactions.
Deep understanding of luxury service expectations brand standards and the delivery of personalized guest experiences.
Ability to thrive in a high-paced evolving environment managing priorities while maintaining a focus on quality and excellence.
Solid understanding of local health safety and compliance regulations ensuring strict adherence to all legal and operational requirements.
Additional Information :
What Awaits You...
The opportunity to join an international innovative and fast-growing group committed not only to building new hotels but also to creating a global brand.
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Be part of a team that is deeply passionate about creating exceptional hospitality experiences and exploring new locations with every opportunity.
A competitive package along with plenty of development opportunities to grow within the organization.
FAENA The Red Sea is set to become a world-class destination offering luxury accommodations unparalleled service and extraordinary experiences. As a member of our team you will play a pivotal role in shaping and building the teams that will bring this iconic brand to life and ensure the continued success of the property.
If you are looking to make a significant impact on an ambitious high-profile project and are excited to help shape the future of FAENA The Red Sea we invite you to apply for this exceptional opportunity.
Remote Work :
No
Employment Type :
Full-time
نوع التوظيف
دوام كامل
