ITSM Consultant - Capacity Management
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Position
ITSM Consultant – Capacity Management
Job Purpose:
Assess the current process/procedure to identify improvement opportunities.
Assess produce and maintain an appropriate Capacity Plan which reflects IT and business current and future needs.
Review and understand the business and IT demands against the current IT capabilities and produce forecasts for future requirements.
Review and negotiate OLAs/SLAs and provide feedback on all capacity requirements.
Monitor services and CI utilization patterns to ensure that sufficient capacity is available when required.
Review and define capacity related thresholds.
Test the capacity related thresholds configuration.
Revise and update Capacity related change predefined tasks
Review Capacity related incident and work with PM manager to identify a permanent solution.
Monitoring measuring and reporting on the effectiveness of the process to senior management.
Undertake tuning activities to ensure the most efficient use of existing IT resources capacity.
Ensuring consistent execution of the process across the organization
Provide support in managing other ITSM processes when required
Educational Qualification
Bachelor’s degree in Engineering / Computer Science or related fields
ITIL 3 foundation certification
ITIL 3 Practitioner certification
ITIL 3 Intermediate certifications
ITIL 4 foundation certification
Required Professional Qualifications/Skills
10 years of experience with Capacity management
Ability to use ITSM tools BMC-Remedy and Helix
Ability to balance multiple concurrent activities and manage time efficiently.
Possession of excellent oral and written communication skills
Quality assurance and quality control
Experienced in using Microsoft Office MS Visio and MS PowerPoint
End of Job Description
Skills
Written Communication Skill, Ms Visio, Written Communication, Quality Assurance, Visio, Microsoft Office, Excel, Communication Skill, Itil, Powerpoint
نوع التوظيف
دوام كامل
