Customer Success Associate
نُشرت في :
22-05-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Description
Requirements
Job Summary:
Were looking for a passionate and proactive Customer Success Associate to join our growing team and play a vital role in building longterm relationships with our customers. Youll be responsible for onboarding new customers ensuring their success with our product and proactively identifying and addressing their needs.
Key Roles and Responsibilities:
- Onboarding:Guide new customers through the initial product setup and usage processensuring they understand its value and features.
- Support & Engagement:Provide responsive and efficient customer support through various channels (emailphonechat) and proactively engage with customers to identify potential issues and opportunities.
- Relationship Building:Cultivate strong relationships with customers by actively listening to their needsproviding personalized adviceand building trust.
- Revenue Retention & Expansion:Responsible on revenue retention minimizing churn and identifying upsell and crosssell opportunities within your customer base and present them effectively.
- Data Analysis & Insights:Monitor customer usage data and identify trends to personalize interactionsidentify potential churn risksand inform product improvements.
- Feedback & Reporting:Gather customer feedbackdocument resolutionsand generate reports to track progress and inform team strategies.
- Collaboration:Work closely with other teams (SalesProductEngineering) to ensure a seamless customer experience and advocate for customer needs
Requirements
Required Skills and Experience:
- Bachelors degree in a relevant field () or equivalent experience.
- Excellent communication and interpersonal skillswith the ability to build rapport and trust with customers.
- Strong problemsolving and analytical skillswith the ability to identify and solve customer issues efficiently.
- Proactive and organizedwith the ability to manage multiple tasks and prioritize effectively.
- Strong written and verbal communication skillswith the ability to document issues and communicate solutions clearly.
- Experience with customer relationship management (CRM) systems and data analysis tools is a plus.
- Experience & background on CPAAS platforms is a plus.
- Passion for learning and a desire to continuously improve customer experience.
Required Experience:
IC
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
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