Client Service Account Analyst
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Join J.P. Morgan Wholesale Payments a global leader in cash management liquidity commercial card FX escrow solutions and merchant services. to develop your career by delivering bestinclass service and building deep relationships to achieve 100% client satisfaction.
As a Client Service Account Analyst within J.P. Morgan Wholesale Payments you will serve as the primary point of contact for our services tasked with providing outstanding client experiences. You will establish significant relationships with key stakeholders pinpoint areas for process enhancement and carry out regular service evaluations to guarantee smooth client interactions.
Job Responsibilities:
- Manage the client experience across all aspects of their daytoday relationship with JPMorgan.
- Maintain an accurate and active service temperature check for all clients within your portfolio.
- Identify and remediate service issues impacting clients.
- Understand organizational structures to communicate and resolve client issues promptly and effectively.
- Anticipate client servicing needs and provide appropriate support and solutions becoming the clients champion.
- Assist in developing and executing service plans focused on process improvements for clients.
- Promote the use of electronic service tools to help clients easily access paymentrelated information.
- Analyze the endtoend payment process to identify efficiencies.
- Participate in and support WP business initiatives that positively impact the client experience.
- Identify and communicate opportunities for WP product development internally.
- Develop strong and trusted internal partnerships with Sales Operations Product and other lines of business.
Required Qualifications Capabilities and Skills:
- Fluent in English French and Arabic (in speaking reading and writing).
- Excellent verbal and written communication skills including executive communication skills.
- Ability to work effectively under pressure.
- Strong organizational skills; ability to manage multiple priorities while meeting deadlines.
- Ability to develop and mobilize internal networks key stakeholders and associated resources.
- Strong customerfacing and relationship management experience.
- Keen interest in the banking digital technology transformation agenda.
Required Experience:
IC
نوع التوظيف
دوام كامل
