English Customer Care Specialist (Non-Voice)

About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.

What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

It started with one ridiculously good idea Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies being ready to handle any challenge in a moments notice mastering consistency in an everchanging world thats what it takes to get there. If thats something you want to be apart of apply today!

English Customer Care Specialist

What does a Customer Care Specialist really do Think of yourself as someone who will provide worldclass service to our customers in an accurate efficient and respectful manner on every call as measured by different performance metrics so not everyone can qualify for this role. We make sure we get the best of the best after all we are a ridiculously good company so we make sure our employees are topnotch. So come on now we need your full concentration because its time to imagine what its like being a Customer Care Specialist.

Responsibilities:

• Experience in technicalbased customer assistance through chat and email

• Previous experience dealing with the challenges faced in a customerfocused role

• Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates promoting collaborative solutions and supporting colleagues/department. As a result driving the successful development of the team and the wider department forward.

• Problemsolving and critical thinking skills

• A passion for problemsolving with the customers interest and satisfaction being the primary goal

• Social Media Savvy

• Ability to effectively and correctly communicate verbally and in written format

Role Requirements:

• English (B2/C1) speaking and writing

• Minimum 12 year experience in Customer Support technical support especially with a help desk or other IT functions

• Great communication skills written and orally

• Demonstrate strong abilities to work independently and as a remote team player

• Must be adaptable and flexible demonstrating abilities to work with process and information changes

• Must be willing to participate in a background screening

• Proven customer communication experience (Email & chat)

• Strong working knowledge of external systems and PC based internet and software applications (e.g. internet Microsoft Office)

About Us

If you like wild growth and working with happy enthusiastic overachievers youll enjoy your career with us!

TaskUs is an Equal Opportunity Employer

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

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