Ads Sales Quality and Training Analyst â Senior Process Associate â English - On site Cairo!
English
Ads Sales Quality and Training Analyst â Senior Process Associate â English - On site Cairo!
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Ads Sales Quality and Training Analyst Senior Process Associate English On site Cairo!
In this role you will be responsible to research plan organize and help conduct training programs related to NHO sales process/operations and professional skills. You will also monitor and report agent wise and team level quality conduct calibration performing fraud and compliance audits.
Responsibilities
Research plan organize and help conduct training programs related to NHO sales process/operations and professional skills.
Create SOPs and related materials for new training programs
Assess effectiveness of current and proposed programs and make recommendations for program/content changes or improvement
Actively listen and review the work performed by the team making sure all is done according to compliance to our policies and be able to rate that work in multiple parameters.
Monitor and report agentwise and team level quality conduct calibration performing fraud and compliance audits.
Take necessary steps to ensure quality metrics are met by assessing accurate samples and monitor process improvement initiatives.
Investigate escalations of inaccurate and/or improper course of action/decisions to understand the root cause(s) and implement corrective steps to improve quality.
Analytical bent of mind with the ability to root cause basis data and drive decisions
Keep a pulse on the agents knowledge and skill gaps share the gap and help training team in creating a solution.
Keep up to date and proficient in process voice and products.
Providing feedback coaching and mentoring to Personnel as needed and working closely with the operation Team Leaders and Personnel to meet the relevant service level metrics.
Collect and share insights on process improvement with training operations or/and client Preferred Requirements:
Expert knowledge of social media mobile apps and digital and mobile marketing.
Knowledge of the selfserve platform auction and biddable form of digital advertising buying.
Qualifications we seek in you!
Minimum Qualifications / Skills
Experience working in a sales or account management role with small businesses.
Proven track record of reaching and exceeding sales goals. Strong communication and interpersonal skills good at work under pressure.
Passion for social media/entertainment marketing and up for the challenge of building something from the bottom up.
Preferred Qualifications/ Skills
Excellent communication and presentation skills.
A team player and collaborator
Proficient level of English min C1
What can we offer
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports language courses professional trainings and great career development opportunities
Free access to our awardwinning learning platform
Benefits such as Private Medical Package and wellness programs Genpact is an Equal Opportunity. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Senior IC
نوع التوظيف
دوام كامل
